Problems While Updating Firmware Or Language Pack

Thursday, April 26, 2012 TimeTec 21 Comments


In electronic / computing terms, "Firmware" refers to a small program or data structure that internally control various electronic devices. FingerTec terminals employ firmwares to operate its basic as well as high-level functions. By updating the firmware, we can fix bugs or add features to the device. This process involves loading a binary image file into the terminal. If the terminal’s firmware is outdated or corrupted, the FingerTec terminal will cease to work correctly and will result in slow response or even freeze. It is recommended to update the terminal’s firmware before performing any troubleshooting to the terminal.

There are a few issues to take note of while updating the firmware or language pack into the terminal:

  1. Make sure that the computer is installed with the TCMSv2 software. Without the TCMS V2 software, the firmware or language pack tool will not launch correctly. You can download the latest version of TCMSv2 software here.
  2. Disable the firewall or anti-virus software. Some of the firewall or anti-virus software will block the communication from the firmware or language pack tool to the terminal. You will need to disable the firewall or anti-virus software and update the firmware or language pack. Upon successfully updating the firmware or language pack, you may enable the firewall or anti-virus software.
  3. Disable the WiFi connection. Currently the firmware or language pack can only be updated using the LAN cable. If you update the firmware or language pack using the WiFi connection, the firmware in the terminal will be faulty or sometimes corrupted.
  4. Make sure you update the correct firmware to the respective terminals. We a few terminals with different core boards within a same model. Please refer to the list below:

  • Q2i & TA200 Plus (FEM500)
  • Q2i & TA200 Plus (FEM510)
  • Q2i (FEM600)
  • TA200 Plus (FEM600)
  • i-Kiosk 100 (FEM500)
  • i-Kiosk 100 (FEM510)
  • i-Kiosk 100 (FEM600)
  • i-Kiosk 100 Plus (FEM500)
  • i-Kiosk 100 Plus (FEM600)
  • Face ID 2 (FEM600)
  • Faec ID 2 (FEM800)
  • R2 (FEM500)
  • R2 (FEM565)


You will need to determine your terminal’s platform before updating the firmware. To check the terminal’s platform, you may download the FingerTec Device Info Tool here. Extract the Device Info Tool and insert the terminal’s IP Address and click Connect.


The Device Info Tool will display the terminal’s details as per the screenshot below: 

Please download the firmware according to the Platform type. To download the firmware: http://tips.fingertec.com/tips-download-firmware.php


The black & white screen models such as TA100, R2, Kadex and etc have a limited storage space. The terminal can only store up to 2 languages. Please download the transaction logs before updating the language pack to free up more storage space. If your terminal already has 2 languages installed, you will need to delete the existing language before updating a new one. To delete the language, download the language removal tool here. Extract the file and follow the instruction manual to remove the language.


Written by: Vincent

21 comments:

  1. Anonymous7 December 2012 at 04:22

    WHAT IF THERE WAS A MISTAKE AND THE WRONG FIRMWARE WAS UPLOADED TO A DEVICE SAY A Q2I FEM 600 INSTEAD OF FEM 500 AND THE DEVICE CANNOT FINISH BOOTING. WHAT CAN THE BE DONE TO SOLVE THE PROBLEM

    ReplyDelete
  2. Unknown7 December 2012 at 05:50

    Hi Sir

    If you update the wrong firmware version into your device. We will send you a loading hang firmware to solve the problem or provide us your team viewer id and password so that we can assist you remotely.

    You can download our FingerTec Teamviewer software at: http://www.fingertec.com/download/FT-RemoteDesktopSupport.zip or you may also contact us via skype at http://www.fingertec.com/ver2/skype/skype-technical.html

    ReplyDelete
  3. ILOVE FINGERTEC26 April 2014 at 15:26

    can fingertec face id 2 firmware update by boots
    becuse after firmware update not work show only screen start and show black screen

    ReplyDelete
    Replies
    1. Pele P. Flores3 December 2014 at 09:26

      I had the same issue after the update. Please advise how to fix it?

      Delete
    2. Unknown3 December 2014 at 10:24

      Pele P. Flores,

      Good day to you.

      Previously you already send email to support@fingertec.com using email itoffice@zscmst.edu.ph

      I already replied and please refer your email.

      Appreciate your feedback.

      Delete
  4. ILOVE FINGERTEC26 April 2014 at 15:31

    مرحبا
    قمت بتحديث الجهاز وهو face id 2 وبعد اعادة التشغيل لم يعمل معي
    وانما تظهر شاشة سوداء بعد الشاشة الرئيسية مباشر
    ارجو المساعدة
    واعلامي عن كيفية استبدال البرنامج عن طريق الاقلاع اذا امكن
    تحياتي لكم

    ReplyDelete
    Replies
    1. Unknown26 April 2014 at 16:05

      Hi ILOVE FINGERTEC,

      I think, previously you already send email to support@fingertec.com using email fa2006ab@yahoo.com.

      I already replied, so please refer your email.

      In the mean time, actually your device is in Hang mode, You can solve this using Loading hang tools.

      Delete
  5. Anonymous28 March 2016 at 10:20

    My device is FingerTec TA100C.
    I faced the problem was after firmware updated, it not working and unable to start.
    I wonder is it the incorrect firmware updated on it?

    ReplyDelete
    Replies
    1. Unknown28 March 2016 at 10:45

      Hi Sir,

      Regarding your issue, may I know where did you downloaded the firmware update tool? Besides that, kindly inform us your device serial number in order for us to prepare the correct loading hang tool for your device. If you already send an email to us (support@fingertec.com), kindly refer to your email as I've already replied via your email.

      Delete
  6. dreithanice22 February 2017 at 14:10

    Greetings Admin,

    Our timekeeper retarted the Terminal R2 button and now our terminal R2 is not booting and only stuck in loading. How can we fix this? Thanks a lot.

    ReplyDelete
    Replies
    1. TimeTec22 February 2017 at 16:28

      Hi,

      Kindly inform us your device serial number in order for us to prepare the correct loading hang tool for your device. Kindly provide the serial number via email to support@fingertec.com together with the issue description and we will provide reply to you in the email.

      Delete
  7. AHANG18 January 2018 at 19:40

    Hi,

    I have the same issue won't start up, stuck in boot screen and can't connect to the device anymore, I already send you an email.

    ReplyDelete
    Replies
    1. Yusri18 January 2018 at 21:48

      Hi Ahang,

      Good day to you.

      I have reply your email. kindly check your email and test ping the default IP address to check the device condition.

      Delete
  8. Lennin Antonio Torres López14 April 2018 at 02:32

    Buenos días administrador. Tengo un pequeño inconveniente. Necesito cambiar el idioma del terminal de inglés a español, sin embargo no puedo hacerlo debido a que tengo ya instalados los tres idiomas que se permite, pero tampoco puedo borrar los dos idiomas que no necesito, excepto el inglés. No me permite además acceder en el menú, a System para editar los idiomas

    ReplyDelete
    Replies
    1. Yusri14 April 2018 at 03:07

      Hello Lennin Antonio Torres López,

      I have received your email to support@fingertec.com , kindly check your inbox and provide the device information details.

      Delete
  9. Anonymous20 June 2018 at 18:20

    have the same issue stuck on boot kindly help

    ReplyDelete
  10. Unknown6 October 2018 at 15:24

    Hi
    I have a FaceID2 Terminal FEM800 platform. I downloaded the firmware update file and updated the firmware of my terminal. Now the device can't boot. According to steps provided by FingerTec responding to my email i was able to ping the terminal successfully. But now i need the last step to update the terminal firmware to fix the booting problem.
    Thanks for any help.

    ReplyDelete
  11. angga30 July 2019 at 10:32

    can you email me too, the way to fix my ac100c stuck on boot screen? email to angga.alfian48@gmail.com

    ReplyDelete
    Replies
    1. Azmi30 July 2019 at 11:37

      Hello Angga,

      Kindly check your email for the answer. Regards.

      Delete
  12. Unknown15 May 2020 at 14:17

    our office have a FaceID2 after upgrading/updating software the terminal screen went blank and all the lights on when you turn it on. can you help me on this. email is penro_inorte@yahoo.com
    TIA

    ReplyDelete
  13. MohameD14 April 2021 at 16:28

    I have the same issue My FaceID2 won't start up, stuck in boot screen and can't connect to the device anymore
    My Mail: mohamed92917@gmail.com

    ReplyDelete

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