Troubleshooting Tips: Unable to Save Client Workstation Server Settings Error in Ingress
The design of the server client concept is to separate the main program into multiple workstations to ease the logins and operations of the software without having to login from the main computer. The main program and database can be loaded in a server and the operation interface or so-called clients are installed into normal workstations.
Server and clients will interlink with
each other on the TCP/IP network. Administrators and multiple system operators
can log in anytime to operate the software from their own workstations.
There will be an instance when you are
trying save the server settings from a different client workstation and encounter the
error below.
If you are unable to save the server
settings after successfully connecting it to the server, do follow the steps
below. You will only need to perform this at the SERVER workstation if you are using a different workstation for the client.
Go to Program Files (x86)
> MySQL > MySQL Server 5.5 > Bin > select MySQLInstanceConfig.exe
to check the setting of root access.
Make sure you 'tick' the
Add firewall exception for this port as per the diagram below.
Alternatively, you can
allow port 3306 in the firewall settings from the server computer. You can
refer to the link below on the steps to allow the port 3306.
Once you have completed
the above step you will be able to login from the client workstation with no
error.
Hello
ReplyDeleteI have more than 10 users account working good in ingress software... but message "Please check your ingress server details" appear just in one user before 4 days .. I reinstalled client software and I checked ports but still show message. please help me
Hi Mohammed Adil Yassin,
DeletePlease be informed that to make sure the Ingress performance stable, we recommend to install Ingress Software into 5 PC only.
Regarding the error message, it show when you want to save the setting or not?
And what is the Ingress client version and Ingress server software version?
For further inquiry bout Ingress software, you can directly email to support @fingertec.com
i found out the ip need static and only can have one ip.
ReplyDelete