Ingress System Admin Access Password Retrieval

Thursday, April 23, 2015 TimeTec 60 Comments

In an event where you have forgotten your administrator password to login into your Ingress software you need to contact our support team at support@fingertec.com. We can help you generate a temporary password to login to your software. However this feature is only available after you upgrade your Ingress version to Ingress v3.0.1 and above.

Let’s Get Started:
Locate the 5-digit code display at the left lower corner of your login screen in Ingress. This is a very important number, which you need to email to us to request for the new password.  Once you have sent the number to us, do not enter any password or turn off this screen because this random code changes every time you restart the software or fill in the wrong one.


We will provide you with a one-time-use password that is valid for only one login session to  Ingress. 


Insert “admin” into the User Name column and the provided password into the Password field and click Login.

The system will automatically request a password change after the login. Create and confirm your new password here.



Note: This password retrieval option will only work with the System administrator password but not for the Ingress client login password. In case your staff has forgotten their Ingress client login password, the administrator will need to generate a new password on their behalf under System Settings > User Role. 

60 comments:

  1. Qusai Jebawi2 March 2017 at 22:40

    Sir;

    If I forgot the root user password on DBinstaller
    how I can get the password or reset it ?


    Regrads

    ReplyDelete
    Replies
    1. Unknown2 March 2017 at 22:46

      Hi Sir,

      Good day to you.

      For your kind information, we only can help you to reset the Ingress password, and not the DB installer. This is because DB installer password is the password that you set from MySQL, and if you forgot it. You need to do the complete installation by removing all the Ingress and MySQL folder from your PC, and after that start with fresh installation. That's why we recommend you to use the username and password as root and root so that it will make all the user easy to remember it.

      Thanks and best regards,
      Tengku Sulaiman.

      Delete
  2. Qusai Jebawi2 March 2017 at 22:53

    in this case we will lose all data, am I right ?

    ReplyDelete
    Replies
    1. Unknown2 March 2017 at 23:03

      Yes sir, if you do this steps, you will lose all of your data. But if you have a copy of files from your backup files, you can restore it back. That's why you need to backup your data at least once in a month so that if anything happen, you still have backup from your database.

      Best regards,
      Tengku Sulaiman.

      Delete
  3. Unknown21 June 2018 at 22:19

    Hi how to reset login password

    ReplyDelete
  4. Unknown22 November 2018 at 23:43

    Hi please guide me.what is the problem is all doors is lock and all access is not valid to top for open the door please help me

    ReplyDelete
    Replies
    1. Yusri23 November 2018 at 00:35

      Hello Sir,

      Do you have set for door access level? If Yes, please change the access level into "Full Access", then synchronize the setting to the devices.

      At this same time, Please kindly provide us the name of your reseller or the serial number of the terminal in order for us to get your local reseller to assist you at the soonest

      Delete
  5. jr libunao26 February 2019 at 13:52

    Hi, resetting of forgotten password is free?

    ReplyDelete
    Replies
    1. Husna Juani26 February 2019 at 18:00

      Dear Sir,

      Good day to you,

      In regards to your inquiry, yes it is free and may I know which software that you're using either Ingress or TCSMv3? Please provide us the 5 digit number on the login box so that we can provide the temporary password.

      Delete
  6. about me8 May 2019 at 17:07

    Hi, is there any way I can access ingress file from TCMSv3 ? It pop up that need password to access.

    ReplyDelete
    Replies
    1. Yusri8 May 2019 at 19:15

      Hello Sir,

      As mentioned in the article, if you forgot the password to login Ingress software, kindly provide the 5 digit random number shown on the login page.

      Then we will provide the temporary password based on the 5 digit random number.

      Appreciate your feedback.

      Delete
  7. khan30 June 2019 at 14:46

    Hi ,

    I want the user name & password of Ingress

    how can i get it
    ?

    ReplyDelete
  8. Unknown7 October 2019 at 20:13

    Hello, I can't login the ingress software. It's telling me that the username and password is invalid. Kindly advice since the login credentials were left at defult

    ReplyDelete
    Replies
    1. Akmal7 October 2019 at 20:35

      Hello Sir. Please share the 5 digit random number located at the login windows that popup at your screen. For your info, the temporary password will be generated based on the 5 digit random number.

      Delete
  9. Unknown21 January 2020 at 17:18

    Can help me reset the ingress login password - Number 14873

    ReplyDelete
    Replies
    1. Athirah21 January 2020 at 17:21

      Hello Sir/Madam,

      You may login to Ingress software using the credential below :

      username : admin
      password : xaIvb0ALzOVH

      Delete
  10. Yusoff21 January 2020 at 17:57

    Hello sir/madam,

    Can you help me reset ingress login password - Number 26011

    ReplyDelete
    Replies
    1. Syafa21 January 2020 at 18:01

      Dear Mr Yusoff,

      Good day to you,

      You may login to Ingress software using the credential below :

      username : admin
      password : ULAZ78fokC7C

      Thanks & Best Regards

      Delete
  11. Yusoff22 January 2020 at 09:47

    Thank you for your assistance Syafa

    ReplyDelete
  12. Azeez10 March 2020 at 15:03

    good day,

    Can you assist me reset ingress admin,i just setup the server didnt i didnt remember changing the password but the deafult wount work again *Number 11415

    ReplyDelete
    Replies
    1. Athirah10 March 2020 at 15:11

      Hello Azeez,

      You may use the login credential below to login to your Ingress software :

      username : admin
      password : XQ239zxj3lLT

      Delete
  13. ryourff21 May 2020 at 20:03

    Hello sir/madam,

    Can you help me reset ingress login password - Number 21880

    ReplyDelete
    Replies
    1. Ahmad21 May 2020 at 20:16

      Hello, the temporary password based on the number provided is 21880

      Delete
    2. ryourff21 May 2020 at 20:19

      Hello sir the password not working

      Delete
    3. ryourff21 May 2020 at 20:21

      it h2I

      Delete
    4. Ahmad21 May 2020 at 20:23

      Hello Sir/Madam,

      Sorry for the wrong information given, you may login to Ingress software using the credential below :

      username : admin
      password : TjSKuSxFMDMA

      Delete
    5. ryourff21 May 2020 at 20:43

      thank you

      Delete
  14. Aziz17 August 2020 at 15:24

    Hi,
    we have TA200+ Device installed. unfortunately the user who have admin rights on device is stuck in there place due to COVID, how we can enter into the device.

    ReplyDelete
    Replies
    1. Azril17 August 2020 at 15:28

      Dear Sir,

      Good day to you.

      Referring to your problem, the only way to remove the Administrator status from the terminal is by using the TCMSv2 or Ingress software if your terminal is connected with the TCP/IP. Kindly refer at http://tips.fingertec.com/tcmsv2/clearing-admin.pdf for more information about to clear the admin using the tcmsv2 software.

      If you are using TCMSv3 or Ingress software you can change the user privilege at Ingress > User tab > select User > Details > change Privilege > then Update to the terminal, or refer to the following tips : http://www.fingertectips.com/2013/05/clearing-terminal-administrator.html

      In case you didn't connect it to the software, please contact your reseller, they will help you to reset the administrator privilege at the terminal because only reseller have the authority to reset the administrator privilege at the terminal.

      Delete
  15. Unknown4 October 2020 at 13:05

    Hello, I am looking for technical support currently i am having administrtaor rights but not available in UAE and cant acces through admin login for new entry in biometric , pls suggest me how anyone can have admin rights other than me and enroll for new joiners

    ReplyDelete
    Replies
    1. Ooi Chun Kiat4 October 2020 at 15:40

      Hi,

      You can upload a user with admin privilege to the devices that located in distance.


      Best Regards,

      Delete
  16. AHmad7 October 2020 at 09:15

    Hello sir/madam,

    Can you help me reset ingress login password - Number 13181

    ReplyDelete
    Replies
    1. Azril7 October 2020 at 09:19

      Hello Ahmad,

      You may use the login credential below to login to your Ingress software :

      username : admin
      password : Wn4Fhl4MObk5

      Delete
  17. AHmad7 October 2020 at 10:11

    Oke Thanks Sir, It's Worked

    ReplyDelete
  18. mohammed.alshimery19 October 2020 at 16:29

    Can help me reset the ingress login password - Number 21393

    ReplyDelete
    Replies
    1. Azril19 October 2020 at 16:54

      Hello Sir,

      You may use the login credential below to login to your Ingress software :

      username : admin
      password : AnWujKh9fMlp

      Delete
  19. Unknown4 November 2020 at 06:02

    Hello sir/madam,

    Can you help me reset ingress login password - Number 13707

    Thanks.

    ReplyDelete
  20. Anonymous24 November 2020 at 14:23

    Pls help me to reset login password : 5 Digit code is : 14088

    ReplyDelete
  21. Shakhir8 January 2021 at 11:44

    hello sir help me im forget my ingress dvr password system not long in

    ReplyDelete
    Replies
    1. Azmi8 January 2021 at 12:10

      Hello Mr Shakhir,

      Regarding to your query, if you cannot login into your Ingress software, please provide us the 5 digit number that appear on the login box so that we can provide you the temporary password.

      Delete
  22. Unknown30 January 2021 at 13:23

    Good Morning Sir , Can you help me reset ingress login user and password. ingress server 3.0.7.3.

    ReplyDelete
    Replies
    1. Husna Juani30 January 2021 at 13:37

      Dear Sir,

      Good day to you,

      Please provide us the 5 digit number on the login box so that we can generate the temporary password.

      Remark: Do not close the login box upon you gave the 5 digit number as the 5 digit number randomly assigned every time you reopen the software.

      Delete
  23. Unknown8 April 2021 at 15:17

    May i know how to backup data?

    ReplyDelete
    Replies
    1. Azmi8 April 2021 at 16:02

      Hello Sir,

      Referring to your query, if you cannot open your Ingress software, you can backup the database file using 3rd party SQL manager like SQLyog. For details step, you can refer below article.

      https://www.fingertectips.com/2015/11/backuprestore-ingress-database-using_26.html

      Best Regards

      Delete
  24. Unknown8 April 2021 at 15:21

    I cannot run DBinstaller by using ID:root and Password:1234, and your IT support told me window 7 cannot support Ingress version, is it true?

    ReplyDelete
    Replies
    1. Azmi8 April 2021 at 16:12

      Hello Sir,

      Referring to the problem, please makes sure all services (Attendance Service, Ingress Service and MySQL) are running before you can run and completed Ingress DB Installer (refe picture https://prnt.sc/1175zq0).

      In the same time, please take note that the latest Ingress software basically only can be installed on Windows platform that can support Microsoft .net Framework v4.6.2. So in this case, you need to update your Windows 7 PC with the latest patch file, before it can support Framework v4.6.2 and latest Ingress software, because the standard Windows 7 platform could not support Framework v4.6.2.

      Best Regards

      Delete
  25. Unknown8 September 2021 at 14:09

    Hello sir/madam,

    Can you help me reset ingress login password - Number 10856

    ReplyDelete
    Replies
    1. Syafa8 September 2021 at 14:24

      Hi,

      Good day to you,

      The password for code 10856 is g18y13FCGiAy

      Thanks & Best regards

      Delete
  26. TARIQ13 September 2021 at 15:31

    This comment has been removed by the author.

    ReplyDelete
  27. TARIQ13 September 2021 at 15:33

    I could not find the code number on screen.

    my software version is v3.2.2

    ReplyDelete
    Replies
    1. Ahmad13 September 2021 at 16:00

      Hello Sir,

      Please close all Ingress Software and make sure the Ingress Server has been shut down from hidden icon on the taskbar. Run Ingress DB installer first and then Run Ingress Software. Check if the random number showing or not. If no, please email to support@fingertec.com for further assist

      Delete
  28. TARIQ13 September 2021 at 16:37

    I found the 5-digit code which is 13171 can I have the password?

    ReplyDelete
  29. Awad13 November 2021 at 19:49

    Dear,

    please help my,
    i forgot the password for ingress, the code is 25415

    thanks

    ReplyDelete
  30. Forest21 January 2022 at 13:23

    This comment has been removed by the author.

    ReplyDelete
  31. agency21 April 2022 at 16:06

    When your website or blog goes live for the first time, it is exciting. That is until you realize no one but you and your. door access system

    ReplyDelete
  32. AdminSIMO5 July 2022 at 16:39

    Hi we have forgot administrative password for ingress software

    ReplyDelete
  33. Cisco27 December 2022 at 12:48

    Hai
    I forgot my username and password to log in into the ingress.

    My server 127.0.01

    ReplyDelete
  34. asdasdasdas22 July 2023 at 04:58

    Can help me reset the ingress login password - Number 17080

    ReplyDelete
  35. husna31 August 2024 at 13:20

    Can help me reset the ingress login password - Number 18829

    ReplyDelete

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