TimeTec TA – Having Problem to Use Mobile Clocking with Your New Mobile Phone? Get to Know How to Reset Your Mobile ID
Introduction
TimeTec Mobile
is a real-time solution aimed to provide maximum convenience and flexibility,
especially to industries having staff who are constantly on-the-move, enabling
them to report their attendance wherever they are, check their attendance sheet
record, and view their reports.
Each mobile phone has its own mobile ID. When a user first time
login to TimeTec TA account using TimeTec mobile app, he will be asked to set his
current mobile phone as his default mobile device. And by doing so, a unique
mobile ID will be assigned to the mobile phone, and TimeTec TA will store this
particular mobile ID.
With that, the user can do mobile clocking through the mobile
phone, and he will not be able to do so through other mobile phones. This
feature was developed to avoid buddy punching occurences and TimeTec Mobile
stores the location of the clocking activities in the data.
And it’s a known fact as well that people change their mobile phones quite regularly. Hence, when a user changes his mobile phone, the mobile ID must be reset, for him to get a new mobile ID for the new phone if he wants to use the phone for clocking.
And it’s a known fact as well that people change their mobile phones quite regularly. Hence, when a user changes his mobile phone, the mobile ID must be reset, for him to get a new mobile ID for the new phone if he wants to use the phone for clocking.
Benefits
By following these steps, the administrator will be able to
clear the mobile ID of a user that wants to change to a new mobile phone.
Process
All the Mobile IDs are stored in TimeTec TA, under Devices > Assign Users to Device
module.
If the user is not allowed to share his mobile with other
users, he can only login to TimeTec Mobile from his own mobile phone.
Since all users have their own user accounts with their own
mobile ID, they need to inform the system administrator
to clear the Mobile ID under their account, before they can clock using the new
mobile phone.
To reset the Mobile ID, the administrator
needs to follow these steps:
1) The System Admin needs to login to TimeTec TA through a web browser, admin account.
2) Click on Devices > Assign Users to Device.
3) Select the affected user ID > Click the Edit button > Remove the existing mobile ID.
4) Save the changes made.
5) Ask the user to login to TimeTec Mobile app again. Once done, a new mobile ID will be assigned to this user account.
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