Troubleshooting Guide For TimeTec TA GPS Location Clocking

Tuesday, October 30, 2018 TimeTec 1 Comments

Introduction
Occasionally in TimeTec TA, the GPS Clocking feature may not be able to pinpoint your location, i.e. the blue dot on the map is inaccurate or not showing up entirely. Hence, we prepare a quick guide as to what you can do to fix the problem. Refer to the process below:

Process 
1) Enabling Location Service

Steps for Android:
i) Enabling Location Service with High Accuracy
If you are using an Android smartphone, please select the High Accuracy mode within the Location settings to ensure that you are receiving accurate results during the Searching mode of your map location.

To enable High Accuracy mode, in your Android phone or tablet, go to Setting > Tap on Location. At the top corner, toggle location to ON and tap on High Accuracy as shown in the screenshot below.

ii) Go to Location setting, go to App-level permission > search for TimeTec TA > make sure the permission has been granted to the TimeTec TA app.


Steps for iOS:
If you are using an iPhone, you will only need to activate the location services in order to ensure that the GPS feature can pinpoint your location accurately.

i) Go to Settings > Privacy > Location Services.
ii) Make sure that Location Services is on.
iii) Open Settings
iv) Search for TimeTec TA
v) Select the Location option and ensure the Location Access is set to “While Using App”.


2) Check your current location on the map
On your Android phone or tablet, open the Google Maps application. In doing so, you’ll see a blue dot, which indicates your current location. If you are unable to see a blue dot, please proceed by tapping on your location located at the bottom right.

3) Test Location Service function with other 3rd party apps
If all else fails, you also can try to use other 3rd party apps which likewise require the location services to be activated. This is to ensure that the location services feature within your phone is still functioning properly. For example, you can start by using Whatsapp to send your location or any social media apps that require the location services feature.

Once done, you should be able to get the Location Services feature up and running to be utilized within TimeTec TA.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.