Troubleshooting Steps for Missing GPS location in iOS and Android Mobile Phones for TimeTec TA

Friday, January 24, 2020 TimeTec 0 Comments

Introduction
TimeTec TA cloud attendance system offers various methods to carry out clocking for attendance namely Biometric Terminal, QF Master App, Web Clocking and Smartphones. TimeTec TA app offers 5 ways of attendance clocking using a smartphone such as Mobile Clocking with Geo Location, Mobile Clocking with Wifi, Mobile Clocking with Time Beacon, Mobile Clocking with NFC and Supervisor Mobile Clocking (with photo option).

In this article, we will be discussing how to troubleshoot the missing GPS location when users attempt to clock attendance using TimeTec TA app for iOS and Android mobile phone. Please do ensure that your location Service has been turned on on your mobile phone.


Steps for iOS
Make sure the location service is turned on. Open up the TimeTec TA app setting and ensure the app has been enabled to access with the Location services. Please refer to the following steps:
1) Go to Settings > Privacy > Location Services.
2) Make sure that Location Services is on.

3) Open Settings
4) Search for TimeTec TA
5) Select the Location option and ensure the Location Access is set to “While Using App”.

4) Make sure to select “While Using the App” so the app is allowed to use the mobile location services.

Steps for Android:
Make sure the location service is turned on. Open up the TimeTec TA app setting and ensure the app has been enabled to access with the Location services. Please refer to the following steps:
1) Go to Settings > Security > Location Services.
2) Make sure the Location Services is on and select High Accuracy.

3) Go to Location setting, go to App-level permission > search for TimeTec TA > make sure the permission has been granted to the TimeTec TA app.



Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.