New Firmware With New Improvements

Wednesday, July 18, 2012 TimeTec 3 Comments


After weeks of testing and fine-tuning, our R&D team has drastically improved the Master & Slave terminal verification as a response to our customers’ feedback.

FingerTec R2 (FEM500)

The new R2 (FEM500) firmware will enhance the Master & Slave terminal to provide a faster and more accurate verification. We have also reduced the R2i’s verification failure problem. Upon the firmware update, you sill see significant differences before and after the firmware update.

You can get your device firmware by providing serial number to your reseller or Fingertec support at support@fingertec.com and they will provide you the exact firmware that suits your device coreboard version.

There are two R2 firmwares, R2 (FEM500) and R2 (FEM565). It is very important that you determine the terminal’s platform before you update the firmware into the respective terminals. If the wrong firmware is updated, the terminal will cease to function properly. Click here for the information on how to determine the terminal platform and update the firmware.


FingerTec Kadex

The new Kadex firmware will enhance the Master & Slave terminal, providing a faster and more accurate verification.

You can get your device firmware by providing serial number to your reseller or Fingertec support at support@fingertec.com and they will provide you the exact firmware that suits your device coreboard version.

Permanent Door Open/Close Tool:

We have resolved the bug for the Time Zone column that is non-editable. You can download the new Permanent Door Open/Close Tool here. 

For more information regarding the Permanent Door Open/Close Tool, please refer to the step-by-step installation and usage guide here.
Written by Vincent

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New Online Product Examination Paper Released!

Wednesday, July 18, 2012 TimeTec 5 Comments



FingerTec Worldwide has released a new Online Product Examination Paper which can be accessed at the Technical Training website, http://training.fingertec.com.

For all you resellers who have attended and completed the product training session with FingerTec Worldwide, it is time to put your knowledge to the test and prove to the trainers how awake you were during the session!

Are you up for the challenge? Click here to take on the Online Product Examination.


Written by Vincent

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Face ID 2 & Face ID 3 Repair Video Guides

Monday, July 02, 2012 TimeTec 1 Comments

FingerTec Worldwide hosts a Technical Tips website exclusively for our resellers. End users do not have access to this website as the advanced information hosted in the website such as the firmware, training, hardware repair video guides and etc. are meant solely for our esteemed resellers. However resellers are required to register with us before accessing the website.

The hardware repair video guide archives the all the FingerTec models’ repair videos. We have categorized the videos by spare parts and by models.

We are proud to announce that we have added two latest models into the repair video guide archive. If you need any guidance while repairing/changing the spare parts for Face ID 2 or Face ID 3, you may refer to the links below:


Written by Vincent

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The Improved R2 with FEM565 Core Board

Monday, July 02, 2012 TimeTec 0 Comments

The new R2 is now installed with the an FEM565 core board. The FEM 565 core board is equipped with a 128MB flash memory (16 times higher than the FEM500 core board’s 8MB flash memory) and a 32MB RAM (4 times higher than FEM 500 core board’s 8MB RAM). However both the new and old R2 share the same MCU, which eases the process of switching between different version of core boards for repair purposes. Furthermore the new FEM565 core board also brings the following improvements to R2:


1. Supports USB flash disk with Linux kernel 2.6 We have received complaints regarding the incompatibility of the R2 and the USB flash disk with Linux kernel 2.6 (8GB and above). Users can only use USB flash disk with Linux kernel 2.4 (4GB and less) to transfer data between terminals and PC. With the new FEM 565 core board, there will be no problem for the USB flash disk 8GB and above to work with R2.


2. Supports Algorithm VX 10 fingerprint templates The improvement of flash memory and RAM in the new FEM 565 allows R2 to support either Algorithm VX 9.0 or VX 10.0 fingerprint templates. You can set the R2 to support algorithm VX10.0 fingerprint templates and transfer them into the multimedia models. You can also transfer the VX 10.0 fingerprint templates from multimedia models to R2, without having to worry about the incompatibility of different algorithms.

To configure the algorithm version in R2: Menu → Option → Advance Option → Algorithm version → VX 9 or VX 10 → Save → Restart


3. Supports R2c as master-slave system R2c is a new slave fingerprint scanner to replace the current R2i. The R2c works with the improved R2 as a master-slave system. The R2c has the same design as R2i, but it is no longer using the special cable (USB + RS232 standard). The R2c communicates with the improved R2 via a RS485 wire. The installer can adjust the length of RS485 wire during installation to cater for the environment. The RS485 wire can support a maximum 1000m of connection length.

To turn ON/OFF connection of R2 and R2c: Menu → Option → Advance Option → RS485Reader Fun. → Y to enable to use with R2c (N to disable) → Save → Restart


The new R2 is still able to work with the previous R2i as a master-slave system but these 3 functions are temporary unavailable until further notice. FingerTec’s R&D team is working on the firmware for the FEM565 core board to include so these 3 functions back to the master-slave system.

  1. Antipassback.
  2. Group Verify Type.
  3. Green or Red LED light notifications at R2i.

Written by Henry Pang
Edited by Vincent

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