TA300 USB Client Connection

Tuesday, December 04, 2012 TimeTec 72 Comments

As you all might already know, the TA300 uses a USB cable instead of the traditional TCP/IP or RS232/485 cable. The type of USB cable used for communication is called the Standard-B plug.

The Standard-B plug cable has a square shape with bevelled exterior corners. The cable is plugged into the "upstream receptacle" on a device that uses a removable cable, most noticeably for printers. On some devices, the Type B receptacle has no data connections, being used solely for accepting power from the upstream device. This two-connector-type scheme (A/B) prevents a user from accidentally creating an electrical loop.

Below are some informative solutions for troubleshooting TA300:

Q1: How do I enroll a user with the administrator privilege in TA300? 
A1: You can enroll an administrator by using Fingerprint /Card / Password. The administrator’s user ID must be 8888.

Q2: How do I change the TA300 terminal’s language? 
A2: You can change the terminal language by pressing 5555 and then the press the TimeSet button. Select the language by using IN and OUT button and press the OK button to save the changes. Restart the terminal for the changes to take effect.

Q3: I am getting an error message when performing the terminal activation.
A3: The TCMSv2 does not detect the TA300 terminal. Please make sure that you have connected the TA300 to the PC by using the USB extension cable and the power is switched ON. If you are still getting the same error message, kindly follow the steps below:

  1. Unplug the TA300 cable from the PC.
  2. Uninstall the TCMSv2 software and restart computer.
  3. Install the latest version of TCMS V2 software and restart the computer. If you are using Windows 7, please right click at the TCMS V2 setup file and select run as administrator to install the software.
  4. You can download the latest version TCMS V2 setup file at: http://www.fingertec.com/download/FingerTecTCMSv2Setup.zip Switch ON the TA300 and plug the USB cable to the computer. Please wait while the OS detects the terminal.
  5. Right click on the TCMSv2 icon and select run as administrator. Then perform the terminal activation.
  6. If problem still persists, please follow the steps below.
    • Download the zip file here.
    • Extract the file.
    • Quit the TCMS V2 software.
    • Copy theusbser.sys file and paste it to WINDOWS folder>SysWOW64 (for 64 bit platform)/System 32(for 32 bit platform)
    • Copy the zkcdc.inf file and paste it to WINDOWS Folder> inf folder
    • Restart the computer and start up the TCMSv2 software and perform the terminal activation.


Initiated and written by: Aidid

72 comments:

  1. Anonymous10 July 2013 at 13:47

    if i have done all the instructions in A3 but the 199 : connection error still occurs. What I need to do?

    ReplyDelete
    Replies
    1. TimeTec10 July 2013 at 14:07

      Hi Sir,

      Please arrange team viewer session with our support team at support@fingertec.com for us to do the remote checking.

      You can refer at http://www.fingertec.com/teamviewer/FT_teamviewer.html for more details on team viewer

      Delete
  2. jkwt30 December 2014 at 18:43

    Hi, I have a re-installation of TCMS software because of disk space problem to my server, every time i enabled the device i got the same error on Q3 even though i'm using a device AC900. i able to ping the IP of mention device but still it doesn't work.

    Any suggestion

    Thanks

    ReplyDelete
    Replies
    1. Azmi30 December 2014 at 20:43

      Hi jkwt,

      Kindly check the IP Address and make sure there is no other device or PC use the same IP Address. Other than that, also make sure your Product Key and Activation Code are same as on software installation CD. If you not confirmed, please provide us the device Serial Number, so we can generate the product and activation code.

      Delete
  3. Anonymous12 January 2015 at 15:23

    Dear Sirs,

    I am using the TCMS V2 software and just update the new version by using the "New Release" icon, then run the programe again a message like "Required Active X is not registered properly or is outdated! Please make sure you run as admin". What is the solution ?

    Thanks!
    Ruby

    ReplyDelete
    Replies
    1. Azmi12 January 2015 at 17:10

      Hi Ruby,

      Please uninstall your TCMSv2 software, then reinstall again using below setup file.
      http://www.fingertec.com/download/FingerTecTCMSv2Setup.zip

      For your reference, please follow below step.
      1- Turn off the PC anti-virus and firewall.
      2- Un-install the TCMSv2 software without removing the existing TCMSv2 folder.
      3- Download latest TCMSv2 setup at http://www.fingertec.com/download/FingerTecTCMSv2Setup.zip
      4- Install the latest setup file at existing TCMSv2 folder.
      5- Then right click at the TCMSv2 icon, select run as administrator to open the TCMSv2 software.

      Regards

      Delete
    2. Anonymous13 January 2015 at 09:23

      Should I backup the system data before reinstall?

      Thanks~
      Ruby

      Delete
    3. Unknown13 January 2015 at 09:32

      Dear Ruby, you can manually backup the software, by copying the TCMS folder in your local drive to another location, before uninstalling the software. By right, if you do not delete the TCMS folder in your local drive, no data will be lost. The folder is located in your Local Disk C > Program Files (x86) > Fingertec Worldwide > TCMSv2.

      Delete
    4. Anonymous13 January 2015 at 15:27

      I need back all system data, if I reinstall without backup, can the data keep as use after installation?

      Thanks~
      Ruby

      Delete
    5. Azmi13 January 2015 at 17:32

      Hi Ruby,
      For information, you still can keep the old database when you uninstall the TCMSv2 software, as long as you not deleted the TCMSv2 folder file.

      Delete
    6. Anonymous14 January 2015 at 16:21

      Thanks for your information!
      But now there is another problem, we lost the key code for installation. How can I get back the key code? Please advise with thanks~

      Delete
    7. Azmi14 January 2015 at 16:43

      Hi
      Please provide us the device serial number, before we can generate the Product Key and Activation Code for you. Regards.

      Delete
    8. Anonymous14 January 2015 at 16:48

      How can it found the serial number?

      Delete
    9. Azmi14 January 2015 at 17:29

      Hi.. You can found the serial number sticker at the back of terminal. Otherwise you can check inside the TA300 terminal by press 9999 > TimeSet > 9999 > TimeSet > Device Info > Serial Number.

      Delete
    10. Anonymous19 January 2015 at 15:10

      Hi
      You mean I can found it on the card reader?

      Delete
    11. Unknown19 January 2015 at 15:37

      Hi Anonymous,

      Yes, you can found serial number behind the reader.

      Otherwise you can check inside the TA300 terminal by press 9999 > TimeSet > 9999 > TimeSet > Device Info > Serial Number.

      Anything, you can direct email to support@fingertec.com

      Delete
    12. Anonymous20 January 2015 at 10:47

      Hi,
      Do you mean these S/N#7309383, 7309384, 7309385, 7309386, 7309387?

      Delete
    13. Unknown20 January 2015 at 10:56

      Hi Ruby, yes, you are right. No can you provide us with your company name, and email address, so that we can send the product key and activation key for you?

      Delete
    14. Anonymous20 January 2015 at 11:27

      Our company name is Jinchuan Group (HongKong) Resources Holdings Limited
      Email: ruby@jinchuan-hk.com
      Thanks for your arrangement.

      Delete
    15. Unknown20 January 2015 at 11:48

      Dear Ruby, I have sent the product key and activation code to your e-mail. Kindly check it. Thanks.

      Delete
    16. Anonymous21 January 2015 at 14:41

      Thanks for your message. Already receive your email. Does we need to reset all setting after reinstall the programme?

      Delete
  4. Unknown21 January 2015 at 16:16

    Dear Ruby, You do not have to reset anything. May I know why are you asking to reset?

    ReplyDelete
    Replies
    1. Anonymous22 January 2015 at 16:22

      I don't want to reset, as we didn't have a IT expert to fix this problem, so just want to ask more details for reference. Thanks in advance.

      Delete
    2. Unknown22 January 2015 at 18:28

      Dear Ruby,

      Please directly email tu support@fingertec.com if you have any inquiry regarding on hardware or software. Easy for our team to support and follow up your inqury

      Delete
  5. Unknown10 March 2015 at 07:54

    hai,we need to reinstal tcmsv2 for fingertec ta300,but we lost the product key
    SMKA LIMAUAN
    mohdshahrizanmatjali@gmail.com

    ReplyDelete
  6. Anonymous25 June 2015 at 15:05

    Dear Sirs,

    Our company will change the working hours in July, please advise the procedure for changing the roster or add a new roster in system? Can we setting in advance or must set in 1 July? Will the previous records change at the same time after we changed the tine in roster?

    Thanks~

    ReplyDelete
  7. Unknown25 June 2015 at 16:42

    Hi Anonymous,

    Good day. If you want to change the work hours in July, you can do it by creating a new clocking schedule. After done configuring the clocking schedule, please go to the Group duty roster, and edit the existing roster. Then, use the Auto-Schedule function, change the schdule ID to the new ID, and select the effective date from 1/7/2015 - 31/12/2015. Kindly refer to the link below for example:

    http://www.fingertectips.com/2015/06/configure-roster-for-ramadhan.html

    ReplyDelete
  8. Anonymous4 September 2015 at 17:10

    Hi,

    I merged two cards number into one without print the time record, I want to get back the old record. Can I undo it or how can I find the time record for the old one?

    ReplyDelete
    Replies
    1. Unknown4 September 2015 at 18:26

      Hi Sir, Good day to you.

      Do you mean, previously you've already assigned two card number using the same user ID?
      May I know which time attendance software you are using? TCMS v2 Software or Ingress Software.

      In order for us to assist you further we recommend that you email to support@fingertec.com.

      Delete
    2. Anonymous7 September 2015 at 10:20

      Thanks for your reply.
      Yes. Two card number had assigned in the same user ID, so the system asked to merge it. I am using TCMS v2

      Thanks~

      Delete
    3. Flipper7 September 2015 at 11:27

      Dear Customer,
      Good day. For your information, once you merge 2 users in TCMS, data from both user IDs will be merged too, into the user ID that you have chosen. You can check the data availability by going to Devices > Terminal Data Audit List > Select the new User ID > Key in the date range > press Enter. If the data is available in the Audit List, you can retrieve the data in Attendance by re-generating the attendance sheet (Attendance > Generate > Select User ID > Select Date Range > Generate).

      Delete
  9. Unknown19 October 2015 at 18:17

    I want to create a new admin, how do I go about it?

    ReplyDelete
    Replies
    1. Azmi19 October 2015 at 19:17

      Hi Mr Johnson Olowookere,

      Responding to your query, I already send the procedure on how to create a new admin for TA300 via your email olowookerejohnsonfemi@yahoo.com

      Kindly check your email and update us if you need further clarification.Thanks and Regards

      Delete
  10. John16 November 2015 at 19:50

    Hello Sir, we need to reinstall tcmsv2 for fingertec TA300, but we cant find the product key
    AfriHUB Nigeria
    amcentjohn@gmail.com
    serial : 3406847

    ReplyDelete
  11. Anonymous18 November 2015 at 10:24

    Hi, can I connect 3 unit TA300 to PC at the same time..?

    ReplyDelete
    Replies
    1. Faizshuizhan18 November 2015 at 16:17

      Dear Customer

      Unfortunately, you can only connect only one unit of TA300 to the PC at one time. If there is any other information required, do let me know so I may assist you accordingly.

      Delete
  12. Jason Fink3 December 2015 at 01:56

    Need to reset the admin code on my TA300. When I go to add a user and type in 8888 nothing happens. So I just to reset the device or any suggestions you have. Thanks.
    Ralston Public Schools
    jason_fink@ralstonschools.org
    3410174

    ReplyDelete
    Replies
    1. Azmi3 December 2015 at 03:21

      Dear Mr Jason Fink,

      Referring to your problem, the only way to remove the Administrator status from the terminal is by using the TCMSv2 or Ingress software if your terminal is connected with the TCP/IP. Refer http://tips.fingertec.com/tcmsv2/clearing-admin.pdf for more information about to clear the admin using the tcmsv2 software.

      In case you didn't connect it to the software, please contact your reseller, they will help you to reset the administrator privilege at the terminal because only reseller have the authority to reset the administrator privilege at the terminal. Thanks.

      Delete
  13. Unknown24 January 2016 at 08:15

    how to reset the user id....i have forgotten the id and password?

    ReplyDelete
  14. YOMICCOM9 February 2016 at 18:36

    Hi, kindly help send the product key. We lost the other one.
    Model: TA300
    Serial: 3402402
    Email: yomiccom@gmail.com
    Thanks

    ReplyDelete
    Replies
    1. Azmi9 February 2016 at 18:50

      Dear Value Customer,

      Kindly be informed, the Product Key and Activation Code for your device have already emailed. Best Regards

      Delete
  15. Anonymous25 June 2016 at 11:36

    Hi..i cant sava the data due to "object TOLL BAR IS NOT FOUND", please help me to solve it. TQ

    ReplyDelete
    Replies
    1. Unknown25 June 2016 at 11:46

      Hi Sir, Good day,

      Kindly zip the whole TCMSv2 Folder (C:\Program Files (x86)\FingerTec Worldwide\TCMSv2) and screenshot the error message. Then email it to us (support@fingertec.com) for further checking. Thanks.

      Delete
  16. Unknown28 June 2016 at 20:31

    Hi can you send product key please.
    Model: TA300
    Serial: 3410407
    Email: avtsuper@gmail.com
    Thanks much

    ReplyDelete
    Replies
    1. Faizshuizhan28 June 2016 at 21:14

      Dear Customer

      Please refer to the information below for the TCMSv2 activation code.

      Serial No. Product Key Activation Code
      3410407 SN2V-8MGW-HQHL 6TS9EAUW

      If you need the TCMSv2 activation code, you can retrieve at http://user.fingertec.com/retrieve_key_user.php.

      Our system will automatically generate the activation code.

      Delete
  17. Unknown28 June 2016 at 22:02

    Thanks much.

    ReplyDelete
  18. anyeong27 February 2017 at 17:19

    Hi Could you help me.
    Im using model TA100 but always pop up error 199.

    I did all your comment.
    thanks

    ReplyDelete
    Replies
    1. Unknown27 February 2017 at 17:43

      Hi Sir,


      Good day to you.


      That error pop out because there is no connection between your device and software.
      To solve this, you can follow this steps:

      Please reset your terminal to default factory setting by following these steps :

      color screen reader : press terminal menu > system > reset > reset all default setting > restart terminal.

      black & white reader : press terminal menu > option > system option > advanced option > reset option > restart terminal.

      Resetting the terminal will cause all your settings to return to the original factory settings.

      After that, please configure the terminal to the previous ip address. To change the ip address :

      color screen reader : press terminal menu > comm > network > ip address.

      black & white reader : press terminal menu > option > comm option > ip address

      After done change the ip address, go to the computer > open command prompt > ping the ip address. If get reply, please use the device info tool to read the terminal information.

      Please download the device info tools from the link below and follow the step.

      http://www.fingertec.com/download/DevInfo.zip

      Device Info.exe.
      Please save the tool to your PC with TCMSv2 installed and do the followings:
      a - Unzip to get DevInfo.exe
      b - Double click to run the tool.
      c - Insert the IP address of your device into the IP column.
      d - Click Connect.
      e - Tool reads into device and display the information.
      f - You can check your device details as Serial Number, firmware version, Product etc.

      If the device info can read the terminal information, that's mean there have a connection between the computer and the terminal. If not, please check your network setting.

      Refer http://tips.fingertec.com/hardware/01connect/connec-throu.pdf for more information for an example of connection through Ethernet.

      After the device info can read the terminal information, please synchronize your fingertec terminal with the tcmsv2 software.

      Refer http://www.fingertec.com/customer/download/postsales/SUM-TCMSV2-E.pdf at page 8-18 for more detail about the installation and activation.

      Please notify me if the solution works for you or otherwise so I can assist you better. Thank you and have a nice day.


      Best regards,
      Tengku Sulaiman

      Delete
  19. Unknown18 March 2017 at 14:51

    Hi, kindly help send the product key. Our computer breakdown so need to install back again the problem we lost the other one.
    Model: TA300
    Serial: 3408625
    Email: onesimustan@gmail.com
    Thanks

    ReplyDelete
    Replies
    1. Azmi18 March 2017 at 15:01

      Hello Stanley,

      As requested, I have send the Product Key and Activation code for your terminal to your email onesimustan@gmail.com. Regards.

      Delete
  20. Anonymous10 May 2017 at 08:55

    Hi, kindly help send the product key. Our computer breakdown so need to install back again the problem we lost the other one.
    Model: TA300
    email:winstonquinto@gmail.com

    ReplyDelete
    Replies
    1. Unknown10 May 2017 at 11:29

      Hi Sir,

      Good day to you.


      For your kind information, if you need the TCMSv2, TCMSv3 or Ingress product key and activation code, you can always retrieve the key at
      http://user.fingertec.com/retrieve_key_user.php

      Our system will automatically generate the product key and activation code. If there is any other information required, do let me know so I may assist you accordingly.

      Best regards,
      Tengku Sulaiman

      Delete
  21. KABBY IBRAHIM30 May 2017 at 19:35

    Hello admin, am using fingertec TA300, am unable to view user login data when i connect my fingertec TA300 to my PC, all i see is empty device when i open the fingertec storage on my PC, kingly help please

    ReplyDelete
    Replies
    1. Athirah Liyana Mohmad30 May 2017 at 20:08

      Hello Emmy Adikwu,

      Good day to you.

      With regards to your query, may I know which software you are using to connect to TA300? Did you check on Data Audit List in the software and also you need to generate attendance sheet once you downloaded data from device. Please let me know further details on your issue along with related screenshot and email to support@fingertec.com so that our support team can assist you further.

      Best regards,
      Athirah Liyana Mohmad

      Delete
  22. Soe Moe Tun15 February 2018 at 18:13

    This comment has been removed by the author.

    ReplyDelete
  23. Soe Moe Tun15 February 2018 at 18:15

    Hi admin,
    My TA300 device cannot be activated. It shows 199: connection error. I have tried all the above solutions and it doesn't work. What should I do?

    ReplyDelete
    Replies
    1. Azmi15 February 2018 at 18:51

      Hello Soe Moe Tun,

      Regarding the error message that you're facing, it indicates that your PC can't establish connection with the terminal. Therefore, you are not able to download the attendance from the device.

      In this case, if the issue still persist after you follow all the instruction, kindly contact your reseller to check your device condition at your site. Maybe there is a problem on certain part or USB cable that you are using. If you do not know your reseller contact details, please provide us your device serial number so that we can trace your local reseller. The serial number can be found in the device's menu (Menu > Sys Info > Device > Serial Number, or you can check it at the back-side of the device.

      Delete
  24. Soe Moe Tun16 February 2018 at 11:14

    Hi Admin,

    This is my device S/N: 3409181

    ReplyDelete
    Replies
    1. Husna Juani16 February 2018 at 11:47

      Dear Soe Moe Tun,

      Good day to you,

      Regarding your issue, you may refer below for your reseller contact details

      Mastech Co.,Ltd
      No.72, Shwe Hnin Si Lane (6)
      (Off A1 Street), 5th Ward,
      9th Mile, Mayangone Township
      Yangon, Myanmar

      Phone: +95-1-650979/656775
      Email: mastech.ayeminhtwe@gmail.com, mastech.asia@gmail.com

      Delete
  25. Unknown30 July 2019 at 21:26

    we downloaded a new system with the updated version of TCMS V2 on a new compter, but it seems like we have to re-upload all information of employees and everything. How do we access the old information from the system on a new computer? PLEASE HELP

    ReplyDelete
    Replies
    1. Syafa30 July 2019 at 21:55

      Dear Sir / Ma'am,

      Good day to you,

      Referring to your inquiry, you may backup the database from the previous computer and restore it into the TCMSv2 on a new computer by following the steps below

      1) Run TCMSv2 software in the previous computer and backup the database (Go to System Settings > Backup/Restore database files > Backup).
      2) Restore the database into the TCMSv2 on a new computer.

      Thanks & Best Regards,
      Nursyafawani Kasram binti Mohd Hisham

      Delete
  26. franc22 December 2020 at 17:42

    hi Sir,

    Kindly help send the product key.
    Model: TA300
    Serial: 3411764
    Email: francis.secm@gmail.com
    Thanks

    ReplyDelete
  27. franc22 December 2020 at 17:42

    hi Sir,

    Kindly help send the product key.
    Model: TA300
    Serial: 3411764
    Email: francis.secm@gmail.com
    Thanks

    ReplyDelete
  28. franc22 December 2020 at 17:42

    hi Sir,

    Kindly help send the product key.
    Model: TA300
    Serial: 3411764
    Email: francis.secm@gmail.com
    Thanks

    ReplyDelete
  29. franc22 December 2020 at 17:42

    hi Sir,

    Kindly help send the product key.
    Model: TA300
    Serial: 3411764
    Email: francis.secm@gmail.com
    Thanks

    ReplyDelete
  30. franc22 December 2020 at 17:43

    hi Sir,

    Kindly help send the product key and activation key
    Model: TA300
    Serial: 3411764
    Email: francis.secm@gmail.com
    Thanks

    ReplyDelete
    Replies
    1. Syafa22 December 2020 at 17:46

      Dear Sir / Ma'am,

      Good day to you,

      Please be informed that TCMSv2 is already obsolete. Thus, we are no longer providing the TCMSv2 product key for this serial number. So we advise you to migrate all data from TCMSv2 to TCMSv3 or Ingress and then you may activate the device in the new software.

      Please send email to support@fingertec.com should you require further clarification on above issue as our team can assist you further.

      Thanks & Best Regards

      Delete
  31. Unknown13 November 2021 at 19:23

    Dear Admin, 


    I appreciate your kind help and response for all comments. 


    Run TCMSv2 software, the PC can't establish connection with the terminal with R2 device , We got a message error related to activate the device. 


     as well as TA300 I'm still got error 199 as I tried all the mentioned steps in A3.

    I am looking forward for your reply 


    Thank you 



    ReplyDelete
  32. Unknown13 November 2021 at 22:02

    Dear Admin,


    I appreciate your kind help and response for all comments.


    Run TCMSv2 software, the PC can't establish connection with the terminal with R2 device , We got a message error related to activate the device. The connectivity is fine and can successfully ping the device's IP.


    as well as TA300 I'm still got error 199 as I tried all the mentioned steps in A3.

    I am looking forward for your reply


    Thank you

    ReplyDelete
  33. Anonymous30 April 2022 at 16:47

    Dear admin
    Kindly help send the product key and activation key
    Model: TA300
    Serial: 3403532
    Email: fajaroke669@gmail.com
    Thanks

    Reply

    ReplyDelete

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