Troubleshooting Ingress Server – Client Connection

Tuesday, December 22, 2015 TimeTec 20 Comments


Introduction

Ingress is multi-user software with a Client-Server model, which means it can be used by multiple users concurrently. This article will explain to you the steps to connect Ingress Client to Ingress Server smoothly.

Benefits

By following these steps, users will be able to log in to Ingress from Ingress Client effortlessly.

Process

(A)   Ingress version installed in the Client PC must be the same as the one installed in the Server PC. For example, if you are running Ingress v3.0.4.9 in the server, you need to make sure that the Ingress Client is of the same version.

(B)  Enable Port 3000 and 3306 in Windows Firewall settings at both the Client and Server PC.

1)     Go to the Control Panel and select Windows Firewall.

 
2)     Select Advance settings from the left panel.
 
3)     Click on Inbound Rules, followed by the New Rule.
 
4)     Select Port and click Next. Select TCP, insert 3306 at Specific local ports and click Next again.
 
5)     Select Allow the connection and click Next, followed by ticking on Domain, Private and Public.
 
6)     Finally, insert a name for this set of firewall rules as Ingress Server 3306 and click
Next.
 
7)     Repeat step 1-6 for Outbound Rule

8)     Repeat step 1-7 for Port 3000 and name it “Ingress Server 3000”

(C)   MySQL Instance Configuration Wizard
1)     In the Server PC, go to Start Menu, and search for MySQL Instance Configuration Wizard, and launch it.
 
2)     Un-tick the “Enable Strict Mode” option.
 
3)     Enter your current “root” password at all 3 fields so that the root password will not change. Then, tick the “Enable root access from remote machines” option.
 
4)     Execute and wait until all 3 steps are completed.

(D)   Run DBInstaller.exe at Ingress Server PC.

1)     Go to Start Menu and search for Ingress DBInstaller, and launch it

2)     Key-in the “root”password of your database

3)     Click “Test Connection” > “Update Connection” > “Upgrade Database”.
 
Now that the connection is established between the Client and the Server, connect to your Ingress without any problems! 
 

20 comments:

  1. Anonymous4 March 2018 at 22:00

    after following this instruction my still client says please check your ingress server connection details

    ReplyDelete
    Replies
    1. Azmi5 March 2018 at 04:14

      Hello Sir,

      Referring to your problem, first of all please make sure you can ping the IP address for server PC from your client PC. If you cannot ping the IP address, please check the network connection between both PC. When you can ping the IP address, you need to open and run the Ingress Server from server PC before you can run it from the Client PC.
      However, if the problem still persist, you can try to close or turn off the Firewall setting on both server PC and client PC, then check back the connection status. Regards.

      Delete
  2. Unknown12 November 2018 at 19:06

    hello sir,
    please how long does it take to execute the MYSQL instance configuration
    I was unable to complete this task and the error still persist

    ReplyDelete
    Replies
    1. Naza12 November 2018 at 19:28

      Hello Sir,

      The configuration for MySQL instance configuration should not take so much time. If you are still facing an error, you have to uninstall MySQL in your PC and delete MySQL folder located in Program Files and Program Data (Hidden folder) first. Once deleted, reinstall MySQL and setup MySQL Instance Configuration as a fresh server. Kindly note that once you have uninstall and delete the folder, your database stored in MySQL will be deleted.

      Delete
  3. Gift Okolie6 March 2020 at 16:07

    Hello Please how do we recover our forgotten MySQL password

    ReplyDelete
    Replies
    1. Azril6 March 2020 at 16:19

      Dear Sir,

      Good day to you.

      In regards to your inquiry, you may refer the solution at the new link below from the vendor website on how to reset the MySQL password. You need to ask your programmer or IT personnel to configure the steps for you as you need an IT expertise to help regarding the configuration.

      http://dev.mysql.com/doc/refman/5.7/en/resetting-permissions.html

      In case they still failed to recover it , there is no other way to retrieve or reset the MySQL password. In case the user forgot the MySQL password, they need to uninstall the MySQL server and reinstall with a new one. Hence, they will loss the existing database after you reinstalled the MySQL accept if you have a backup database file where you can restore back the file after reinstalling the program.

      Delete
  4. Unknown29 April 2020 at 15:18

    hello guys Canu you help me to reset my fingertec TA100C manual ,I was forgotten my admin user and password

    ReplyDelete
    Replies
    1. Azril29 April 2020 at 16:02

      Dear Sir/ Madam,

      Good day to you.

      Referring to your problem, the only way to remove the Administrator status from the terminal is by using the TCMSv2 or Ingress software if your terminal is connected with the TCP/IP. Kindly refer at http://tips.fingertec.com/tcmsv2/clearing-admin.pdf for more information about to clear the admin using the tcmsv2 software.

      If you are using TCMSv3 or Ingress software you can change the user privilege at Ingress > User tab > select User > Details > change Privilege > then Update to the terminal, or refer to the following tips : http://www.fingertectips.com/2013/05/clearing-terminal-administrator.html

      In case you didn't connect it to the software, please contact your reseller, they will help you to reset the administrator privilege at the terminal because only reseller have the authority to reset the administrator privilege at the terminal.

      Delete
  5. Unknown16 November 2020 at 16:42

    i keep getting can not connect to server how can i fix it?

    ReplyDelete
    Replies
    1. Athirah16 November 2020 at 17:33

      This comment has been removed by the author.

      Delete
    2. Azril16 November 2020 at 17:37

      Hello Sir,

      Good day to you.

      Regarding your query, please make sure that both of your Ingress server and Ingress client are using the same version.

      Another thing is, please check on the Ingress server pc, so that it is only connected to 1 network only. If there is more that 1 network connected, please disable and leave only 1 network connected before you run the Ingress dbInstaller.

      If you have further query, please send an email to the support@fingertec.com.

      Delete
  6. Unknown18 November 2020 at 19:20

    IngressDBInstaller keeps stopping every time i run it

    ReplyDelete
    Replies
    1. Azmi18 November 2020 at 20:15

      Hello Sir,

      Regarding to the problem, kindly share with us any error picture that appear when you run Ingress DB Installer by email at support@fingertec.com

      In the time being, you can also try below solution.

      1. Go to Control Panel > Administrator Tools > Services
      2. Restart the Attendance Service, Ingress Service and MySQL (refer sample http://prntscr.com/ppae4m)
      3. Once completed, run Ingress DB Installer and completed all the step which is Test Connection, Update Connection, Audit Data Optimization/Database maintenance and Upgrade Database (refer sample http://prntscr.com/ppaey4).
      4. Then you can try to run back your Ingress software and check the status.

      Best Regards

      Delete
  7. cool dude28 August 2021 at 03:56

    We tried installing ingress server in our company server. but installation stops saying we have higher version of MySQL installed in our company server. Please advice.

    ReplyDelete
    Replies
    1. Syafa28 August 2021 at 12:38

      Dear Sir / Ma'am,

      Good day to you,

      Kindly be informed that the Ingress software can only support MySQL with a version of 5.5.8 and if there is another version of MySQL installed in the PC then there will be a conflict. The only way to solve the issue is to install the Ingress and MySQL 5.5.8 on the PC that has not yet installed with MySQL Server.

      Please send email to support@fingertec.com should you require further clarification on above issue as our team can assist you further.

      Thanks & Best Regards

      Delete
  8. ali abdulsattar15 September 2021 at 01:12

    hi
    have a good day
    1. i have TCMS V3 program and it good work
    2. i made the backup from TCMS V3
    3. i want to move this copy from TCMS V3 to Ingress server
    4. i go to date management but the backup in bath cluck the restore it not work
    have other way to do that and the date fined
    best regards

    ReplyDelete
    Replies
    1. Azmi15 September 2021 at 01:45

      Hi Ali Abdulsattar,

      Thanks for contacting Fingertec.
      For your info, Ingress software have use a different database format from TCMSv3 software. It is used MySQL server database file, while TCMSv3 software used Microsoft Access database. In this case, if you want migrate your TCMSv3 database to Ingress software, please provide your TCMSv3 database file to us, so we can help you to convert the file into MYSQL format.
      You can upload your TCMSv3 database file in cloud storage like Google Drive, then share with us the downloading link by email to support@fingertec.com

      Best Regards

      Delete
  9. ali abdulsattar21 September 2021 at 17:41

    hi
    have a good day
    i sent the date base for this email support@fingertec.com and the it convert the data from mdn to sql
    now when go to the data management and but the data it take and get the massage it done but the date not find any way to make a restore date
    best regards

    ReplyDelete
    Replies
    1. Azmi21 September 2021 at 17:59

      Hello Sir,

      Kindly check your email because we have responding your query directly on your email for easy assistance.

      Best Regards.

      Delete
  10. ali abdulsattar11 November 2021 at 01:11

    hi sir
    have a good day
    I have 6 devices from Face ID2. i was installed ingress server and client, for Device Manager
    can I power on and power off the devices for At specific times ​for via ingress software
    best regards

    ReplyDelete

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