Automatically Download & Generate Attendance Record in Ingress and TCMS V3

Saturday, January 21, 2017 TimeTec 48 Comments



Introduction
Ingress and TCMS V3 are FingerTec’s complementary software serving different purposes. Ingress software are generally used with access control devices like R2, Kadex and Q2i and TCMS V3 is for time attendance readers such as TA100C, AC100C and TA500. For detailed comparison between these software, refer to http://www.fingertec.com/comparison/tcmsVSingress/

In Ingress and TCMS V3, there is an option to automatically download the transactions from the terminals and generate the attendance record straight in the software. This article will discuss and elaborate about this settings and on how to configure Ingress and TCMS V3 with auto download transaction.

Benefits
To view the transaction data, the process is to download the transaction data from the terminal into the software and generate its attendance data, in-out records and reports. It can be done manually or automatically via TCP/IP connection or by using USB flash disk if there is no network connection available.
With the automatic download interval function, you can configure the software to download the transaction automatically. You can determine the preferred time and the time interval for the downloads. With this option, you can view your daily report directly in Report option or send the report using Report Scheduler without having to wait for the download process to complete and generate the transaction log manually.

Process
You can find this option on both Ingress and TCMS V3 at System Settings > System Parameter Settings > Server tab.
In TCMS V3:


 In Ingress: 

Basically, there are 3 main options you can set to use this function:
1. Server Download Transaction Log Interval:
Set the time interval to download transaction logs from devices automatically. The administrator can set the download process duration to repeat; for example every 15 minutes during the peak time. To disable this option, you need to set it to 00:00.

2. Specify daily download timer for system to activate the automatic download process every day: 
Set up to a maximum of 2 daily timers to run auto-download transaction logs from the devices. An example, if you set the time of download at 10:30 and 16:00, the software will perform the download process at exactly 10:30am and 4:00pm every day.

3. Server Generate Audit Data Interval: 
Set the time interval for TCMS V3 and Ingress  to generate the raw data to be updated into Attendance Sheet accordingly.


If you wish to delete the data after the download process, there is an option to do just that and as for new features, user may choose to "Download Attendance photo" during auto download is running.

Also, when you activate the ‘Perform daily download when PC is powered on’ option, the transaction data in the terminal will download accordingly through the automatic download interval time as long as the computer is powered on. In other words, even if the TCMS V3 or Ingress is not running, the transaction data will still be downloaded into the database.

 NOTE:
The most important thing when user configure automatic download in the software is to always ensure Ingress/TCMSv3 service is always running ( Control Panel > Administrative Tools > Services ) as these 2 services play an important part to make sure automatic download is running.

48 comments:

  1. Winston19 March 2017 at 12:45

    Hi I am Winston,

    i have problem on downloading transaction logs from terminal. first, very slow in downloading from five terminals. second, some transaction logs were not downloaded, i need to re-download again. third, the terminals keep advancing time with 7mins every 11.53AM. we are using tcms v3. please help

    Thanks!

    ReplyDelete
  2. Yusri19 March 2017 at 13:59

    Hello Sir,

    Good day to you.

    Please be informed that FingerTec support team is based in Malaysia. We are on 24 hours support to assist our customers mainly resellers for any technical issues. Please kindly provide us the name of your reseller or the serial number of the terminal in order for us to get your local reseller to assist you at the soonest.

    Regarding on your issue with TCMSv3 Software.

    1.System is downloading data from 1 by 1 terminal and it refers to the total transaction available in the device. If you have many transaction data stored in the device, system will take times to check either the data is downloaded or not.

    After successfully data downloaded, it will show the total new transaction was downloaded into Software.

    2. then for the some transaction data not downloaded, you can compare all the data in device and in data audit list using FT Device info tool.

    You can download from this link : https://s3.amazonaws.com/files.fingertec.com/Yusri+Tools/Tools/FTDevInfo+(2+device+ID).exe

    3. Please provide a short video or screenshot for more understanding on this issue.

    For any further inquiry, we advice you to sending email directly to support email address : support@fingertec.com , so we can assist you better.


    ReplyDelete
    Replies
    1. Winston20 March 2017 at 07:54

      thank you sir!
      i will send email regarding our problem and the details needed

      Delete
  3. Anonymous4 July 2017 at 10:59

    I need to have at least 4 daily timers for auto-downloading of transaction logs from devices. How can this be done, pls?

    ReplyDelete
    Replies
    1. Athirah Liyana Mohmad4 July 2017 at 12:25

      Hello Sir,

      Good day to you.

      Regarding your inquiry to set at least 4 daily timers for auto download, please note that there is no option to set exact time to auto download until 4 time as Fingertec software only allow up to 2 specific time to run auto download transaction.

      However, you may use another option which is to set "Server download Transaction Log Interval". For example, your working hour per day is 8 hours,then you may set it to run every 2 hours. So, if your computer is turn on and TCMv3 services is running, auto download function will run based on the setting that you have set.

      Please do not hesitate to contact us back if you need further clarification or you can email to support@fingertec.com for further inquiry.

      Best regards,
      Athirah Liyana Mohmad

      Delete
  4. Unknown8 July 2017 at 14:14

    Hi,

    Can you tell me how to download the transaction logs from the machine to the PC in tcmsV3 via Network...

    ReplyDelete
    Replies
    1. Athirah Liyana Mohmad8 July 2017 at 14:37

      Hello Sajeer,

      Good day to you.

      With regards to your query, to download transaction log in TCMSv3, go to Scheduling & Attendance tab > Attendance sheet > Download button.

      Fter that, you may generate attendance sheet using Generate button.

      Kindly revert back should you have other query as I can assist you better.


      Thanks & Best Regards,


      Athirah Liyana Mohmad

      Delete
  5. Unknown8 July 2017 at 15:01

    thanks a lot....

    ReplyDelete
  6. Unknown22 July 2017 at 18:35

    We are using our product more than 5 years. Recently we have upgrade TCMS to ingress application.

    Now not able to export and print the monthly attendance sheet. Kindly guide us at earliest.

    ReplyDelete
  7. syaz9 November 2017 at 17:42

    hi good day,

    why my screen to setup this become idle and cannot do any setting?
    please advice. thanks in advance.

    ReplyDelete
    Replies
    1. Unknown9 November 2017 at 18:03

      Hi Syaz,

      Please make sure that you already add the device, in order to let the software activate and you can access all the setting from the software. If you already add the device, but still same, you can try to update your software to the latest version by download the installer from this link:

      https://s3.amazonaws.com/files.fingertec.com/Software+Releases/TCMSV3/18-+TCMSv3+v2.1.2.8+(2-11-2017)/TCMSv3.zip

      Make sure you backup your database, uninstall the software from control panel, and install the latest version from the link given.

      Best regards,
      Tengku Sulaiman

      Delete
  8. BPAA Sysadmin1 December 2017 at 00:06

    Hi We recently added another time-clock to our environment and in the process upgraded to TCMSv3. So we have two clocks in total. I have both devices connected to the software and if i keep real time monitoring open I will see the system capture punches from both devices. However when I attempt to run any time card report or daily attendance, the system reports no record found.

    ReplyDelete
    Replies
    1. Yusri1 December 2017 at 00:19

      Hello Sir,

      Regarding on your problem, do you able to see any check in and check out data appear in the attendance sheet? Because attendance sheet and report is related, if no data shown in the attendance sheet, report also cannot show any data. So please double check your schedule setting in TCMSv3 Software, after that please open the attendance and generate attendance sheet for all users.

      If you still facing the same issue after generating attendance sheet, please provide us below details:
      1. TCMSv3 Software version (Click TCMV3 icon > about US)
      2. Backup your TCMSv3 database and forward to support@fingertec.com for futher checking.

      Delete
  9. Anonymous2 March 2018 at 10:23

    Good morning.
    Sir, may I know that is there any crashes between TCMSV3 and Ingress if I installed both software into one pc only?
    For example, I can't auto download the transaction logs in TCMSV3 now.


    Thank you so much.
    Have a nice day.

    ReplyDelete
  10. Unknown13 November 2018 at 15:20

    how can i print the report to pdf using tcmsv3.pliZz

    ReplyDelete
    Replies
    1. Athirah Liyana Mohmad13 November 2018 at 16:06

      Hello Sir/Madam,

      Good day to you.

      With regards to your query, if you want to print report in pdf format, after generating report, you may click on export icon,then choose pdf file. ( refer this screenshot for the icon location : http://prntscr.com/lhp9ji

      After exporting to pdf format, you may proceed to print your report accordingly.

      Thank you and have a nice day.

      Delete
  11. Anonymous5 January 2019 at 13:47

    Hello!
    We are currently using fingertec ingress within our company but recently when the new started i am not able to download any attendance log when i download from our time clock device. Would you be able to know what the issue may be?

    ReplyDelete
    Replies
    1. Ooi Chun Kiat5 January 2019 at 14:59

      Hi,

      First, please make sure the clocking device has been connected and activated in the Ingress software. Ingress server has to be turned on for auto download.

      Then, you have to ensure that the Attendance Service, Ingress Service and MySQL Service are running at your PC.

      If you are unable to download even after activated the device, please proceed to manual download the clocking data from Attendance module. Please make sure the data is 100% downloaded.

      If you still facing any issue, please email the query to support@fingertec.com to get assist from our support team member.

      Best Regards
      Ooi Chun Kiat

      Delete
  12. Unknown4 February 2019 at 19:01

    How can I download clock in times from the terminal using a flash drive?

    ReplyDelete
  13. Unknown21 February 2019 at 12:28

    Dear PIC,
    We download the attendance file from Terminal, when do the import, there is no record. FYI, our file is DAT file, is it wrongly file export? Pls advise. Thanks!

    ReplyDelete
    Replies
    1. Unknown21 February 2019 at 14:01

      i have try to read from user (USB) for the .DAT file. when attach file, it prompt 'the file doesn't exist. Pls let us know how can we do it. thanks!

      Delete
    2. Naza21 February 2019 at 14:03

      Hello Sir,

      Good day.

      Referring to your inquiry, please share the usb DAT files by email to support@fingertec.com for checking. Kindly also advice what is the software you are using so we can assist you further.

      Delete
    3. Unknown21 February 2019 at 14:23

      there have data in attendance log but when we click download, it show '0' new transaction of 1851.

      Delete
    4. Naza21 February 2019 at 16:56

      Hello Sir,

      Good day.

      The message 0 new transaction of 1851 meaning that there is no new transaction to be downloaded in the software. Please make sure you select the date range to download the data in the software.

      Delete
  14. Unknown21 February 2019 at 22:44

    I am using INgress Software with Kadex devices and 1 of the devices is not uploading the data to ingress. I tried downloading the data to a usb and then import and still the data does not upload to the software. Any advice how to fix.

    ReplyDelete
    Replies
    1. Yusri22 February 2019 at 00:40

      Hello Victor Lawrence,

      Kindly backup your Ingress database and upload to sendspace/wetransfer.
      Then send the link to download and the USB data to support@fingertec.com

      Then provide some user and date range, for checking purpose.
      Appreciate your feedback

      Delete
  15. Unknown16 March 2019 at 04:46

    I have concern regarding the ingress software every friday the software cannot cannot to the database, what I do is to restart the the server where the ingress database installed after that synchornization it work fine, my question is why every friday happen this. Our server work fine and no issue.

    Any idea regarding this.

    Thank you.

    ReplyDelete
    Replies
    1. Athirah16 March 2019 at 06:02

      Hello Sir,

      Good day to you.

      With regards to your query, basically, you will need to run Ingress dbInstaller when database is not connected to the software. Please advise if you also use mySQL with another software or application that may interrupt the Ingress software operation or any antivirus scheduled to be run on Friday as it is quite weird that it is only happened every Friday.

      You also may try to upgrade your Ingress software to the latest version from this link and check if you are still facing the same issue :

      https://www.fingertec.com/softwareupdate/ingress/software-ingress_download_e.html

      Please contact support@fingertec.com for further inquiry.

      Delete
  16. Anonymous27 May 2019 at 16:46

    hello

    i work with ingress MDB and i have a problem when editing the clocking time in or out ,the modified data will not be saved in attendance sheet even if i generate it

    ReplyDelete
    Replies
    1. Yusri27 May 2019 at 17:08

      Hello Sir.

      Kindly close the Ingress MDB software, then repair the MDB database follow to this article: http://www.fingertectips.com/2016/10/resolve-failed-to-initialize-database.html



      Delete
  17. Anonymous27 May 2019 at 17:59

    i did this step but nothing change , i don't have a problem in data base but in editing or adding manually some data like cloking time In or Out in the attendance sheet where there will not be saved

    ReplyDelete
    Replies
    1. Syafa27 May 2019 at 18:14

      Dear Sir / Ma'am,

      Good day to you,

      Please follow the steps below and see whether the problem can be resolved or not

      1) Backup your database in System Settings > Database Configuration > Browse Database Server Backup Path > Backup
      2) Uninstall current Ingress Software from Control Panel
      3) Rename FingerTec Ingress folder as "old FingerTec Ingress"
      4) Install the latest Ingress below
      https://www.fingertec.com/softwareupdate/ingress/software-ingress-mdb_download_e.html
      5) Run Ingress Software and restore the backup database above

      Please send email to support@fingertec.com should you require further clarification on above issue as our team can assist you further.

      Thanks & Best Regards,
      Nursyafawani Kasram binti Mohd Hisham

      Delete
  18. Anonymous27 May 2019 at 21:07

    i did all this steps but nothing change

    ReplyDelete
    Replies
    1. Syafa27 May 2019 at 21:11

      Dear Sir / Ma'am,

      Kindly provide us a copy of your backup database for further checking, go to system settings > database configuration > backup. If the database quite large, please upload to any sharing website such as www.sendspace.com or google drive then provide us the download link.

      Thanks & Best Regards,
      Nursyafawani Kasram binti Mohd Hisham

      Delete
  19. Unknown30 December 2019 at 08:00

    How would you get the device to connect to your computer, because when I try to download from the fingertech device it says that it can't unable to connect to the device.

    ReplyDelete
  20. Azmi30 December 2019 at 08:14

    Hello Sir,

    Regarding to your query, please make sure you have configure you device with correct IP address that have same range with your network before you can add the device with your software. In the same time, you can refer below video guide on how to connecting the device with software.

    https://www.youtube.com/watch?v=fI7dahYDNVo

    Best Regards.

    ReplyDelete
  21. sapuan7 June 2020 at 02:36

    tak jadi auto generate, still kena buat manual untuk generate attendance walaupun setting dah sama.

    ReplyDelete
  22. Anonymous9 July 2020 at 10:24

    i already download attendance from the terminal but the record didn't show anything. empty... what is the problem with that?

    ReplyDelete
    Replies
    1. Husna Juani9 July 2020 at 10:42

      Dear Sir / Madam,

      Good day to you,

      May we know which software that you're using either TCMSv3 or Ingress? Did you facing any error message during the download process? Please check in the data audit list tab whether you can view the raw data or not ( go to Attendance Tab > Data Audit List > select the date range > click Search )?.If yes, please go to Attendance Sheet and regenerate the attendance for all user. Please send email to support@fingertec.com if you require further clarification so that our team can assist you.

      Delete
    2. Anonymous9 July 2020 at 10:53

      i'm using TCMSv3

      Delete
  23. Wayne13 May 2021 at 11:26

    Hello
    We use TCMS V3 and have it installed on a Windows 2012 server with file sharing. On a windows 7 client machine we click a shortcut to the exe on the server and it runs fine. If I run it one the server (same exe) it appears to run fine but when I click on download in Scheduling & Attendance it goes to 20% then stops (no errors shown). Same If I run exe from a windows 10 machine.
    Any ideas?
    Thanks

    ReplyDelete
    Replies
    1. Husna Juani13 May 2021 at 12:13

      Dear Wayne,

      Good day to you,

      Please be informed that TCMSv3 can only be installed in a single PC. You can not sharing the software across the network. If you are looking for a multiple-user solution, we highly suggest you to have a look at our Fingertec Ingress. Ingress is a server-client based software, and can be used by multiple users concurrently.

      Remark: Maximum up to 5 Ingress client PC

      http://www.fingertec.com/images/w_brochure/Ingress_e.html
      http://www.fingertec.com/customer/download/postsales/SUM-Ingress-E.pdf

      Delete
  24. Unknown22 June 2021 at 19:55

    Hello, when running a daily attendance report it is telling me no record found, however, in the scheduleandattendance tab all the finger scans are there?

    ReplyDelete
    Replies
    1. Azmi22 June 2021 at 21:51

      Hello Sir,

      Kindly provide us with the backup database, some user IDs, date range and transactions that did not appear correctly in the reporting as our reference when doing the checking. You can upload the file in cloud storage like www.sendspace.com or Google Drive, then share with us the downloading link. You can email all this information to our technical support team at support@fingertec.com.

      Best Regards.

      Delete
  25. Unknown24 September 2021 at 19:19

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    ReplyDelete
  26. Unknown12 April 2022 at 08:46

    Hi I am new user to TCMS V 3, please advise me how to extract attendance from the system as I need to print and attached to my payroll.
    My former asst taught me as follows
    login go to user go to download user then tick name go to report go to attendance listing then tick menu go to generate
    Please advise

    ReplyDelete
  27. joey5 August 2023 at 10:18

    hi, can i ask if my download transaction already full , how can i do it? Because it already 100% full and red colour

    ReplyDelete

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