5 Common Errors in TCMS V3/ Ingress Software and How to Fix It

Thursday, December 28, 2017 TimeTec 75 Comments

Dear Sir / Ma'am,

Good day to you,

Referring to your inquiry, normally the issue occurs when you're using Flexi type schedule as the system will display every single of the transactions made, regardless of double punch.

To solve the issue, go to the Flexi schedule > General > Set the time for "Double punch for consecutive clocking in a clocking slot if it is within minutes of" option (refer http://prntscr.com/o063gh), then generate the Attendance Sheet.

Thanks & Best Regards,
Nursyafawani Kasram binti Mohd Hisham

Dear Mr Low,

Good day to you,

May I know which software that you're using and the exact version for your software [ go to software logo ( to left corner ) > click About Us ]. Apart from that, please provide us the screenshot on how you configured the auto download setting too.

Hi, I am using software downloaded from Access Control & Time Attendance : Ingress and Select Ingress Server last time, the Ingress version: 3.1.3.10, the screenshot is as the link below, hopefully that's what you required
https://docs.zoho.com/file/ewiu4323e353d98734e0386cba6128754f87e

Hello Mr Low,

Data lost that you mean is data didnt downloaded into the software or data has been deleted from the device & software?

If data didnt downloaded automatically via auto download, then you may check/restart mySQL, Ingress and Attendance service should the services stopped working.

Hi, for my case, the data didn't download into software, the data is exists in the device, and I could get the data if I download the attendance manually, it is just missing when auto download

I have tried to restart the PC, and setup the software again, it is working fine, but after a period (about few weeks) then the data missing again, and it missing data continuously day by day, there will be always few missing data, the following are the behavior which may or may not useful for your investigation

1) The missing data are always from one device(Apparently we have two devices linked to software)
2) The missing data are always the last record for a user from the device
3) After data missing, the auto download is still working for download new coming records(eg: the last record is missing for yesterday, but the newly inserted record is downloaded with no prob, it is just not download the last record)

It is quite troublesome for me to keep restart the PC, hopefully there will be a better solution

Regarding the download data issue in the previous Ingress version (3.1.3.10) , I'm suggesting to update the Ingress version to version 3.2.1.4 , below is the link to download:

Ingress server : https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/3.2.1.4/Ingress+Server+(MySQL).zip

Ingress Client : https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/3.2.1.4/Ingress+(MySQL).zip

Hi, I am worried the consequences of update the software, will testing on update and see whether the problem exist or not, thank you for answering

Dear Mr Rahim,

Kindly repair the database in the ODBC setting by referring the link provided below

http://www.fingertectips.com/2016/10/resolve-failed-to-initialize-database.html

Hello Sir,

Referring to your issue, kindly download the programs below and then you need to reinstall TCMSv3 by following the steps below to ensure TCMSv3 can operate properly.

Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) : https://www.microsoft.com/en-us/download/confirmation.aspx?id=5582

Microsoft .Net Framework 4.6.2
https://www.microsoft.com/en-us/download/details.aspx?id=53344

Microsoft .Net Framework 4.7.2
http://go.microsoft.com/fwlink/?linkid=863265

1) Open TCMSv3 folder (Local Disk C > Program Files (x86) > FingerTec > TCMSv3) and copy Ingress.MDB
2) Paste Ingress.MDB in C:Fingertec backup folder
3) Uninstall current TCMSv3 Software from Control Panel
4) Rename TCMSv3 folder as "oldTCMSv3"
5) Install the latest TCMSv3 installer below
https://www.fingertec.com/softwareupdate/TCMSV3/software-tcmsv3_download_e.html
6) Restart your PC
7) Run TCMSv3 Software and restore the backup database above

Regards.

Hello Sir,

Regarding to the issue, please make sure you have login into your PC with full administrator privilege before you can run or install the Ingress software. In the same time, you can try to restart the system services manually by go to Control Panel > Administrator Tools > Services. Restart the Attendance Service, Ingress Service and MySQL service. Regards.

Hello Sir,

Regarding your query, kindly refer to steps below to fix crash error on your TCMSv3 software :

1) Disable antivirus and firewall
2) Uninstall TCMSv3 software
3) Download, extract, and run the TCMSv3 installer below as an administrator : https://www.fingertec.com/softwareupdate/TCMSV3/software-tcmsv3_download_e.html

4)Download and install Microsoft .NET Framework 4.6.2 from this link :
https://www.microsoft.com/en-us/download/confirmation.aspx?id=53344

5)Reboot your pc.

Dear Sir / Ma'am,

Good day to you,

Kindly inform us your Ingress version. Click on Ingress icon on top left > About Us.

If it is not the latest version which is v3.2.2.22, please update it by following the steps below and see whether the issue persists.

Make sure to turn off antivirus and firewall before you proceed.

1) Backup your database in System Settings > Database Configuration > Browse Database Server Backup Path > Backup
2) Uninstall FingerTec Ingress from Control Panel
3) lnstall the latest Ingress version from the link below

Ingress server:
https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/3.2.2.22/Ingress+Server+(MySQL).zip

4) Restart your PC

Please send email to support@fingertec.com should you require further clarification on above issue as our team can assist you further.

Thanks & Best Regards

Dear Sir/ Madam,

Good day to you.

In regards to your inquiry, please let us know what is the software and device model that you are using? In meantime, you can try to reset the device to factory setting and monitor the device if the device is keep hanging or not. Please make sure you have download the user data and attendance data from the device before you reset the device. Sometimes, the device can hang if there is network problem. Kindly follow the steps above so that we can see the result later.

Hello Sir,

May I know what version of windows you are using? Please check with your computer as the following is the minimum requirement for the Ingress Software

• Operating system: Windows 8, Windows 10, Windows Server 2012
• Processor: Intel® Core® 2 Duo 2.5 GHz or higher
• Memory: 3GB of RAM or higher
• Hard drive: 80GB
• Resolution: 1024 x 768 or higher

Hello Sir,

Good day to you.

Regarding your query, please go to the User tab and double click 1 user, and check on the issuance date. Please make sure that the issuance date must be prior to 1st of September (eg : 1/1/2020).

If you change the issuance date, please regenerate the Attendance Sheet from the Scheduling & Attendance menu and check if you are able to view the log from the first of the month.

Hello Sir,

To solve this error, please contact support@fingertec.com so that we can provide you the proper solution.

Hello Sir,

Good day. For your info, you have to add and activate a device under Devices Module first before able to access to the Attendance Module. Thus, please add and activate your device first before start using the Ingress Software.

Dear Sir,

Good day to you,

In regards to your inquiry, kindly refer to the steps below to troubleshoot your issue:

1) Check the connection between the device and the software, if you are using TCP/IP connection, ping the device IP address at command prompt, “e.g ping 192.168.1.190”. Please make sure that you get a stable reply from the connection test. Kindly liaise with your IT personnel if you need assistance in the network troubleshooting process.

You may refer to the link below on how to troubleshoot your network issue:
http://www.fingertectips.com/2016/02/understand-how-to-troubleshoot_25.html

2) Once confirmed you get a stable reply from the connection test. Please download the device info tool to test the device connection and make sure you can view all the device details. Insert the device IP address and click on Connect.

https://s3.amazonaws.com/files.fingertec.com/Husna/Basic+Tool/FTDevInfo.exe

3) Reactivate device in TCMSv3

Thanks & Best Regards

Hello Sir,

May I know what version of windows you are using? Please check with your computer as the following is the minimum requirement for the TCMSv3 Software

• Operating system: Windows 8, Windows 10, Windows Server 2012
• Processor: Intel® Core® 2 Duo 2.5 GHz or higher
• Memory: 3GB of RAM or higher
• Hard drive: 80GB
• Resolution: 1024 x 768 or higher

Dear Sir / Ma'am,

May I know whether the issue happens starting from 1/1/2021? Kindly be informed that every new year you have to reschedule your roster(s). Go to your first roster > Edit > Auto Schedule > Make sure the schedule assigned is correct > OK & Save (refer here: http://prntscr.com/whyawv & http://prntscr.com/whyc4v). Then repeat the same steps for other roster(s).

Once you have rescheduled the roster, generate the attendance sheet for the data to display accordingly (refer here: http://prntscr.com/whyfyl).

If the issue persists, please send your backup database to support@fingertec.com along with the User ID and date affected as our reference in checking the issue.

Thanks & Best Regards.

Dear Sir,

Good day to you.

In regards to your inquiry, please try to reinstall the software to latest version. You can follow below steps on how to do fresh installation.

Make sure to turn off antivirus and firewall before you proceed.

1) Open TCMSv3 folder (Local Disk C > Program Files (x86) > FingerTec > TCMSv3) and copy Ingress.MDB (backup database)
2) Paste Ingress.MDB in C:Fingertec backup folder
3) Uninstall current TCMSv3 Software from Control Panel
4) Rename TCMSv3 folder as "oldTCMSv3"
5) Install the latest TCMSv3 installer below
https://www.fingertec.com/softwareupdate/TCMSV3/software-tcmsv3_download_e.html
6) Run TCMSv3 Software and restore the backup database above

Dear Sir,

Good day to you,

Please provide us your teamviewer or ultraviewer credentials so that we can assist you further. Kindly be informed that we can support teamviewer version 12 or below only. You can download our FingerTec Teamviewer software at:

https://www.fingertec.com/download/FT-RemoteDesktopSupport.zip

Dear Sir / Ma'am,

Good day to you,

Can you provide us some screenshots so we can understand the issue better. You may send an email to support@fingertec.com on above issue together with the screenshot as our team can assist you further.

Thanks & Best Regards.

Hi,

Please try to generate your Attendance Sheet and see if the issue can be resolved. Make sure to select the correct date range before you generate it.

Refer to this screenshot: http://prntscr.com/xyjaf6

If the issue persists, kindly provide us a copy of your backup database for us to check. Go to System Settings > Database Configuration > Database Management > Backup (refer here: http://prntscr.com/w36zvk). If the database is quite large, please upload to any sharing website such as www.sendspace.com or google drive then provide us the download link.

Thanks & Best Regards.

Dear Sir / Ma'am,

Good day to you,

Please try to repair your database by following the tips below.

https://www.fingertectips.com/2016/10/resolve-failed-to-initialize-database.html

If the issue persists, please reinstall your TCMSv3 to the latest version (v3.1.1.1) by following the steps below:

1) Open TCMSv3 folder (Local Disk C > Program Files (x86) > FingerTec > TCMSv3) and copy Ingress.MDB (backup database)
2) Paste Ingress.MDB in C:Fingertec backup folder
3) Uninstall current TCMSv3 Software from Control Panel
4) Rename TCMSv3 folder as "oldTCMSv3"

5) Install the latest TCMSv3 installer:
https://s3.amazonaws.com/files.fingertec.com/Software+Releases/TCMSV3/2021/v3.1.1.1/TCMSv3.zip

6) Run TCMSv3 Software and restore the backup database above in System Settings > Database Configuration > Database Management > Restore

Thanks & Best Regards

Hello,

If the data is still in the Fingertec Device, it still be able to download to Ingress Software. Try to download from the device again and check in the Data Audit list in the Ingress Software as all downloaded data will be stored in the Data Audit list. Once the data is showing in Data Audit list, then it will be able to show in the Attendance Sheet accordingly once generated.

Hello Sir,

Please check from the data audit list if the data for Saturday and Sunday is available or not. You also need to make sure that you have inserted the time for IN and OUT in the clocking schedule for Saturday and Sunday, then generate the Attendance Sheet for Saturday and Sunday.