i-Neighbour App: Incompatible Download Issue

Monday, January 28, 2019 TimeTec 0 Comments

Introduction:
If you have been facing an Incompatible Download Issue when trying to install our i-Neighbour App onto your smartphone, this issue is likely caused by a few reasons. Hence, we have thus prepare a quick fix guide to assist you in overcoming this particular scenario. Below are some of the steps that you can take to rectify the problem

Here are some steps:
1. Restart Your Device.

2. Clear Cache and Data: Sometimes your phone may contain corrupted files that might affect the download process of certain apps. Therefore, the solution here is to clear your cache along with the corrupted files.


3. Check Your Date and Time Settings: Please be informed that Google actually verify the Time and Date of your device as well. As such, the system couldn’t determine a date or time, there might lead to the cause of your issues.


4. Check Google Apps: This might seem trivial, but occasionally the Play Store App would not proceed with the automatic download process. Please ensure that you have downloaded the latest Google Play Store version.


5. Disable Your VPN: If you are using any VPN service, please disable it as this might be the cause of the problem. Proceed to your Settings and tap More or More Networks depending on your device. Tap on VPN and toggle it off.


6. Enable Download Manager: Go into your Settings and tap either Apps or Application Manager (depending on your device). You should then be able to view all of your apps from this point. Select Downloads or Download Manager and enable it.


7. Delete the file "hosts.txt" (requires root): For advanced users, who have already rooted their device, please open your root-privileged file explorer of choice. Then, proceed to your root/system directory and search for "hosts.txt" to delete the file. Note: Do not delete any of the other system files!

These are the few solutions that you can try to solve the incompatible download issue of i-Neighbour App. If you are still having problems after completing all of the steps, please contact us via: support@i-neighbour.com