How To Invite Owner Family Members / Tenant Into i-Neighbour Web

Wednesday, October 02, 2019 TimeTec 0 Comments

In the i-Neighbour Web, management is the supervisor who keeps every owner in residence. Management can invite owners' family members to use the i-Neighbour application. For example, management can invite people who live in the same unit to use the i-Neighbour application, such as the owner's wife and other family members. In addition, the manager can also add the primary tenant (first tenant) and some other tenants (if he or she leases the house to several people).

This document describes the procedure for management to invite members into the i-Neighbour App, so one system can group everyone in the community. In other words, management needs to use the Web to indicate their unit status, whether occupied, leased, or vacated.

Steps and procedures
1. a) Open browser and visit website www.i-neighbour.com.
  b) Enter your username and password and click on ‘Login’


2. Once login, go to the Neighbourhood > Manage Unit.


3. Select a specific block/street you want to add resident and click ‘View’.


4. Select the owner unit by clicking on the selected unit.


5. From here you can start to add owner family members/tenant.
A) Add Family Members
i) Select ‘Unit Owner’ and click on ‘+Add Resident’


ii) Fill up the information required by the system and select relationship 1 of the 3 relationships and click ‘Save’. The pop-up message will indicate that login credential has been successfully sent through family members’ email.


iii) Once all are saved, family members' names will be stored in the system. Family members will automatically receive an activation email from the i-Neighbour system.


B) Add Tenant
i) To add tenant, the occupancy status must be set as Rental so that management can start to add tenant into the unit.


ii) Select Tenants and click on (+Add Tenant) to proceed.


iii) Fill in all required information indicated by the system and click ‘Save’.  The pop-up message will indicate that login credentials have been successfully sent through the tenant(s)’ email.


Note:  
i) For the first tenant in the unit will be the master tenant and the following tenant will be added as a tenant. 
ii) Leave the account code blank for ‘tenant’ to avoid the tenant from receiving invoices from the management.

iv) Once all are saved, family members' names will be stored in the system. Family members will automatically receive an activation email from the i-Neighbour system.


6) Family members/tenants need to activate their accounts using the email sent from i-Neighbour. Click ‘Activate Now’ to activate the account and they can begin to enjoy using the i-Neighbour apps.



If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.