How to upload your company's employee handbook in TimeTec TA

Tuesday, March 31, 2020 TimeTec 0 Comments



Introduction
An employee handbook is a document that communicates your company’s mission, policies and expectations. Employers give this to employees to clarify their rights and responsibilities during their employment with the company.

With TimeTec TA new features, staff can easily access the employee handbook from the TimeTec TA Web and Apps. By following the indicated process below, management can upload the employee handbook onto the TimeTec TA web portal.

Process 
1. Login to TimeTec TA > COMPANY > System Settings.

2. On the ‘Employee Handbook’ section, click the ‘+’ button to upload the file. Please note that the handbook will be available for all employees on Web > Home and at the Side Menu of the TimeTec mobile app. Supported format includes PDF, jpeg, jpg, png. Max file size: 10MB

3. You may fill in the Name of the file. Click on the ‘Browse’ button to browse the file and click ‘tick’ to confirm.

4. Once the file has been successfully uploaded, the Handbook document will appear as shown below.

5. How to download the Handbook from the user view (TimeTec Web)?
Go to PROFILE > Profile.

6. Click on ‘Employee Handbook’

7. Click the download button to download. The file will be automatically saved to your PC.

8. The image below demonstrates how users can download the Handbook from the user view (TimeTec TA App). Press the side Menu > click your name

9. On your profile page, click on ‘Employee Handbook’.

10. Click on the download icon to download the Handbook. The file will be automatically saved to your Mobile Phone.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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How to Create NFC / Beacon Checkpoint in TimeTec Patrol

Tuesday, March 31, 2020 TimeTec 0 Comments



Introduction
Patrol checkpoints are of the utmost importance when it comes to executing security. You will need to identify the checkpoints needed for the guards to conduct scheduled patrolling on a daily basis to ensure the premises’ protection is well-maintained. This is also to guarantee the patrolling route is organized and guards will give extra focus on the areas that are marked significant. 

Process
1. Login to TimeTec Patrol > Click Routes > Choose Location & Checkpoints

2. Right-click on the patrol location > Click Add New Building

3. A new column will appear. Fill up the building name > Click Save

4. You can include the address by clicking the edit ‘pencil icon’

5. Now, add a patrol checkpoint. Right-click at building > Choose Add New Floor

6. A new column will appear. Fill up and click Save.

7. If there are only several checkpoints within the building, right click and select add NFC Checkpoint or add Beacon checkpoint. This shall be added according to which gadget you chose (e.g. NFC or Beacon)

8. If there are more than one checkpoint which you would like to add for patrolling, click on the add checkpoint button.

9. At the new pop up page, you can select NFC or Beacon depending on the method you have chosen. You will need to fill up the checkpoint names at each of the columns.

10. After the configuration is completed, click on the submit button to proceed.

11. The checkpoint which you have just added will be inserted automatically and will be ready to enroll as checkpoint(s).

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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How to Set Leave Restriction for Single User

Tuesday, March 31, 2020 TimeTec 0 Comments



Introduction
In certain cases and situations, management might face uncontrolled leave application and approval from their staff. Leave management is an important aspect that needs to be carefully taken care of in every organization in order to ensure that the business’s operational flow is not interrupted. This is a quick guide on how to disable the leave type for certain employees and to ensure that the company business continues to run smoothly through a high-volume period.

Process
1. Before performing this process, please ensure that the user has been assigned to comply with the company leave policy.
2. Login into TimeTec Leave > USER > Manage User

3. Click the ‘gear’ on the respective user that you wish to make the restriction.

4. On the ‘Allowance’ tab, you can manage the leave type restriction.
REQUEST ENABLED: Green indicates that the user is able to apply; Null indicates the leave type is disabled, that the user cannot apply.
5. Select ‘No’ on the REQUEST ENABLED to disable the leave type and click on the update icon to save.

6. Once the settings have been completed, the user will no longer be able to apply for the leave as the disable leave type will not be displayed on the user leave type application. 

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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How to Setup Security Account in TimeTec VMS

Tuesday, March 31, 2020 TimeTec 0 Comments



Introduction
To ease the visitor registration process, a tablet can be placed at the guardhouse or reception downloaded with the i-Vizit App. Supported as the most comprehensive Visitor Management System and is developed as a core component to be installed at the guardhouse’s/reception’s tablet. TimeTec VMS can be for office use using TimeTec VMS App. The i-Vizit App can be integrated with TimeTec VMS App for employees to handle walk-in and pre-registered visitors. This article will demonstrate the process of setting up the security account in TimeTec VMS. 

Process
1. Using Admin account in TimeTec VMS, go to Settings > Security Account > Add

2. Fill in the account details as completed below.
3. After the steps above have been completed, the registered security account will be shown under the Security Account section as below demonstrated.

4. Now, to connect the security account with the tablet at the guardhouse/receptionist front desk, download the i-Vizit app from the Playstore or App Store.

5. Select TimeTec VMS as the Platform type. Then, type in the security account credentials you used to register previously. Click login.

6. You can now use the i-Vizit application installed in the tablet at the guardhouse/receptionist front desk for visitor registration purposes.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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How to Import Overtime in TimeTec TA

Monday, March 30, 2020 TimeTec 0 Comments



Introduction
TimeTec TA comes with an import OT feature which minimizes the workload of the Admin / Human Resources from keying in the OT data in the Attendance Sheet manually. This feature accommodates the management with quicker collection of the OT data and tabulates all data in our xlsx file.

This feature is mainly used for new subscribers if they wish to keep the OT data in the TimeTec TA that was backdated for payroll purposes.

Process 
1. Go to ATTENDANCE > Attendance.

2. Go to Manage > Import Overtime.

3. Then, download .xlsx sample template to fill in the overtime details.

4. Here in the below is the sample file of the downloaded .xlsx format.
*Note
1. Please ensure the OT hour format used in this file is the SAME as you have set in the System Settings: (hh:mm or hh.hh)
2. Information in the “Name” column will NOT be saved in the system as it is used for reference only.
Date = Overtime on particular date
Overtime = Total Overtime of particular date
Shift = Users Shift No (if the user is not assign to any multiple shift, keep remain as Shift No 1) 


5. Once you have completed filling in the .xlsx file, the next step to carry out is to upload the file onto the TimeTec TA system. On the same Attendance page, go to Manage > Import Overtime. Browse the file and click ‘Next’ to proceed.

6. After the file has been completely processed, you will be able to preview the overtime details. Click “Import” to proceed.

7. Next, the system will pop out a message as shown below to inform you that the process has now been completed.

8. You may check the imported overtime value which will be displayed in bold on the Attendance Sheet.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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How to Use the Invitation Feature in the i-Neighbour App

Monday, March 30, 2020 TimeTec 0 Comments



Owners can invite a visitor to their home via the i-Neighbour app. During the invitation process, owner have to share the invitation link in a message to their visitor using a social messaging application (i.e. WhatsApp, WeChat, SMS, etc).

Upon receiving the invitation link message, visitors will have to click on the link to register themselves to retrieve a QR code for entry.

How To Invite Visitors

1.     - Launch the i-Neighbour App.
        - Tap on the invitation icon

2. - Enter the invitation information below
- Visitor name
- Purpose of visit
- Visit type (One time/Multiple time in-out)

2.1 One time
QR code only valid one time check-in only

2.2 Multiple In-Out
QR code valid multiple times for check-in and check-out from the arrival date to the departure date. The maximum validity an owner can choose is 31 days.
Note: This is only applicable for the same month.


3. - Tap on the calendar icon in the red box.
- Select date
- Select time

4. Tap on Invite Guest to proceed

5. Tap on Send Invitation

6. Select any social media apps to share the link to visitors.

7. Tap on the sent button to proceed

How Visitors Generate QR Code

1. Tap on the invitation link


2. Fill up required information and click submit

3. The visitor will have the QR Code to use for check-in at the guardhouse.

If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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Troubleshooting on Ingress DB Installer for Ingress software (mySQL database)

Wednesday, March 25, 2020 TimeTec 0 Comments



Introduction
Ingress DB Installer is the Ingress connector tool that we use to establish the connection between Ingress program and MySQL server 5.5 database program. Sometimes, users may face problems loading the Ingress software. For example, the Ingress server is not updated to the latest, you can try to run the Ingress DB Installer and complete all the steps required to fix this problem.

However, there are certain issues that may disrupt you from successfully running all the steps in the Ingress DB Installer. This article will be discussing the problem that may happen on the Ingress DB Installer and troubleshooting these issues.

Issue and Problem Verification 

 1. The Ingress DB Installer is showing an error message stating ‘Not Connected to Server’ when you run the installation at the first step (Test Connection).


Solution:
This error appears because you have keyed in the wrong MySQL password. Make sure the MySQL password is the one you created when you first install the MySQL server 5.5 in your PC.
However, if you have forgotten the password, you may refer to the solution from the MySQL vendor website on how to reset the MySQL password. You can also ask your programmer or the IT personnel to configure the steps for you, as you might need help from the IT expertise in regards to this configuration.

Refer to http://dev.mysql.com/doc/refman/5.7/en/resetting-permissions.html

Another option to reset this password is by uninstalling the MySQL server and reinstall it with a new one. However, this option will corrupt the existing database after you decide to reinstall the MySQL. Unless you have a backup database file where you can restore the existing file after reinstalling the program.

2. Error ‘Failed to upgrade database’ at the third step (Upgrade Database)

Solution:
This error can happen if there is a problem with your database table. To fix this error, please download and install MySQL manager tools such as SQLyog onto your Ingress server computer. Then, follow the steps below.

You can search and download a free version of MySQL manager tools from the website or download from the links provided below:

• If your operating system is 64-bit type, please download the SQL yog from https://s3.amazonaws.com/SQLyog_Community/SQLyog+12.2.1/SQLyog-12.2.1-0.x64Community.exe

• If your operating system is 32-bit type, please download the SQL yog from https://s3.amazonaws.com/SQLyog_Community/SQLyog+12.2.1/SQLyog-12.2.1-0.x86Community.exe

Step 1 – Run the SQLyog manager tools.

Step 2 – After you open the program, go to the Tools option > select Table Diagnostic.

Step 3 – Select Database and table ‘Ingress’ > tick to select All table
Step 4 – Tick on Local and run the Optimize button. Patiently wait until the notification pops up. Then, close the message box.
Step 5 – Tick on the Use_Frm, Local and Extended option. Run the Repair button. The system will run to complete the table repair (refer to the image below).


Step 6 – Once the steps have been completed, you can close the SQLyog manager tools. Then, proceed to run a check on the Ingress DB Installer. You should be able to run all the steps successfully before you can reopen your Ingress program.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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