Integrate ZKTeco hardware to FingerTec Software (TCMS V3 or Ingress)
Introduction
The capacity for two systems to work together without having to be altered, determine the matching of operating systems. It is common to come across compatibility issues due to a difference between the versions and/or different companies make them.
This article will highlight the compatibility mode of the two brands to resolve some concerns on the integration between the ZKTeco hardware and the FingerTec software.
Process
I. Compatibility Check
To conduct a close inspection of compatibility, check the platform version of the device which the customers are using.
- Any ZKTeco devices that support the following platform versions: ZMM100, ZMM210, ZMM220 & ZLM60, can connect to the FingerTec software (TMCS V3 & Ingress).- Devices that support ZEM500/ZEM 800 platform versions might undergo some difficulties in linking the FingerTec software due to the difference between components and product versions such as the camera module or the optical scanner module.
Note: Please request a screenshot of the platform version and the device model from the end-user to facilitate the checking process and confirm if the end-user needs to buy the software key.
ZKTeco devices that support the WDMS option can purchase TimeTec AWDMS (license fee applied) license key and the devices can link to the Ingress software (license fee applied) as well.
If a customer wants to connect the ZKTeco devices to the TimeTec TA, we need to conduct a device compatibility check first before we can confirm. The device must support the ADMS feature and push service version 2.0. The customer needs to provide the following information for the check:
- The terminal model- The terminal information (e.g. firmware version, push service version
II. Compatible Models
Compatible ZKTeco Models with FingerTec Software
ZKTeco Models which require to be connected to AWDMS before connecting to Ingress software
Incompatible ZKTeco Models with FingerTec Software
Note: There are two platform versions for these devices. Request from the end-user a screenshot of the platform version for further checking.
III. How to integrate ZKTeco models to FingerTec Software (TCMS V3 / Ingress)
If your ZKTeco devices are compatible with FingerTec software, we will provide a serial charger tool via a link generated from our technical team.
Once you received the link, extract it into a folder > fill in an IP address > browser .cfg file > click connect, update and restart.
When adding the device into the TCMS V3/ Ingress software, select “other” at the device type.
Note: The TCMS V3/ Ingress product key is provided in the same email.
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.
We cannot get report
ReplyDeleteHi,
ReplyDeleteMay I know what is the exact issue you are facing in connecting ZKTeco hardware to our software?
Kindly provide more information and reach us at support@fingertec.com so that we could assist you better.
Thanks and Regards,
Ooi Chun Kiat
Hello Fingertec,
ReplyDeleteWe are system integration company in Dubai. I am sending email to Tamy and Muhamad Azril from last 15 Days, and waiting for there reply. Very bad technical support and I am very disappointed with the response. Still waiting for there answers.
Hi Sir, thank you for alerting us on the matter. You will receive the reply from us soon.
DeleteYes, Tamy replied to the email.
Deletehi there
ReplyDeletehow can I integrate our ZKTeco K40 fingerprint machine with TCMS V3 software
Nots that is the platform models of our machine is compatible with the software regarding yours schedule
Platform versions is: ZLM60
I try to send an email to the support team but not responded