How To Lodge A Defect Report To The Developer using i-Neighbour App
Introduction
DEFECT REPORT is a document that identifies a defect in a residence detected by a house owner/purchaser, and they need to send the report to the Management for further action. The report explains the problems found for the developers to identify the defect quickly and fix it promptly.
Through i-Neighbour Smart Community Solution, the house owner/purchaser can easily send the defect reports to the management team through the App. In addition, the App stores all information about the defect reports for future reference by both parties.
Steps
Following are the steps on how to submit a defect report via i-Neighbour.
Following are the steps on how to submit a defect report via i-Neighbour.
Step 1: Launch the i-Neighbour App > More > select Defect Report icon under Management.
Step 2: To lodge a new Defect Report, tap on the ‘+’ icon.
Step 3: Specify your role, an Owner (a houseowner/purchaser) or a Non-house owner/purchaser (a person who reports on behalf of the houseowner).
Step 4: Fill in the defect information and Submit. Click on ‘Add New Case’ to lodge more than one (1) ticket.
Step 5: Once the owner/purchaser submits a Defect Report, he needs to wait for the Management Team to respond.
Step 6: The house owner/purchaser can check their Defect Reports’ status from time to time at the Defect Report section and select the particular ticket to view the details. Check for the new updates from the Management (if any) at the Notification tab. Once repairs are completed, the owner can book a joint inspection.
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.
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