Checkpoint Frequency Report in TimeTec Patrol

Thursday, September 30, 2021 TimeTec 2 Comments

Introduction
Security companies are always interested to know the total patrol rounds done on checkpoint locations. This could be part of the proof they submit to their clients and the base for any improvements planned. Therefore, having a transparent system that can give them detailed data on the frequency of patrol rounds is a plus point as they progress.

Report navigation
To view the checkpoint frequency report, navigate to Report > Checkpoint Frequency Report.

Report drop-down menu
Generally, the admin does not need to select other report types from the navigation bar if he is already on the report page. Instead, select the drop-down menu, and report type can be easily chosen. Therefore, this update includes the checkpoint frequency report in the drop-down list as well.

Report filtering
In this report, the admin can filter the checkpoints and check the Include Scan Details option to show the intended report.

Sample Report
Checkpoint Frequency Report without Scan Details

Checkpoint Frequency Report with Scan Details

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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How To Generate A Defect Report for i-Neighbour

Thursday, September 30, 2021 TimeTec 0 Comments

Step 1: Go to the Defect Report and Click “Generate Report”.

Step 2: Select the report type and select Start to End date. You can choose the report type available on the list. Please note that you can select the dates for up to 31 days only. If you want to generate a more extended duration report, please select monthly.

Note: Some report types will show additional columns to select. The example is shown below:

Step 3: Once done, click “Generate” to get a report. The report can be saved as a PDF.

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How To View Full Listing And Export To Excel / PDF in i-Neighbour

Thursday, September 30, 2021 TimeTec 1 Comments

Step 1: Go to the Defect Report and navigate to three layer lines next to the setting icon.

Step 2: You can view all tickets and statuses (New, In-progress, Pending Signature and Closed Ticket).

Steps 3: From the listing, Developers can update in-progress tickets to repairs completed by bulk (optional).

To Export defect ticket, click Excel/Printer icon to export ticket as an Excel or a pdf file.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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Manage Building and Management Information in TimeTec VMS for Multi-Company Building

Thursday, September 30, 2021 TimeTec 0 Comments

Introduction
TimeTec VMS for Corporates offers two types of account modes: a single company and multiple companies. The multiple companies mode is suitable for an office tower or commercial building, consisting of multiple different companies. Building information and management information may be different, especially if the management company is not the building owner. Therefore, as the system owner for multi-company license account types, you may include both building information and management information so tenants who use the TimeTec VMS system can easily refer to their App to get the information.

Process
1. Login as Master Admin, go to Office

2. Insert building information accordingly. To upload a building or company logo, click on the logo icon and select your logo. The recommended photo size is 150 x 150px.

3. Verify location on the map. To pin another location on the map, drag the pin and drop it to the other location. Then, click on Save & Next to proceed.

4. Insert management information accordingly.

5. Set the operating hours of the building. If the visitation hours are the same as operating hours, you may follow the operating hours. Otherwise, you may customize to set different visitation hours. Once the setting is done, click on the Save button.

6. Once building and management information has been set accordingly, users can view it inside their TimeTec VMS App.

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TimeTec TA- Assign New Super Admin / Admin Role In the Device For Existing Users Using Web

Thursday, September 30, 2021 TimeTec 0 Comments

Introduction
Sometimes there is a need to assign existing users as admin roles in the devices.
This article covers how to assign the existing user to new roles and change it to the device via the web.

There are two ways to change user roles via TimeTec TA web
A) Through “Manage User” module
B) Through “Assign User To The Device” module

Change user role through TimeTec TA web

Steps

A) Change user roles through the Manage User module

1. Log in to your TimeTec account (www.timetecta.com) > Go to User > Manage User

2. Search for the user > Click on the user “Settings” button.

3. Go to “FingerTec Terminal” and update user information
Note: Please make sure that the user Fingerprint/Card ID/Password is filled.

B) Change user roles through the Assign User To The Device Module
1. Go to Device > Assign User To The Device

2. Search for the user > Click on the “Edit” button
Note: Please make sure that the user Fingerprint/Card ID/Password is filled.

3. Change the user role > click on the Submit button.

Steps to re-upload user to the devices

1. Go to the Device> Terminal

2. Select the device you want to upload > Manage Terminal > Upload User.
Note: Please make sure that the device is connected to upload the user.
Green Icon - Connected
Red Icon - Disconnected

3. Select the user > Submit.

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Issue when installing Ingress MySQL on HP computer

Thursday, September 30, 2021 TimeTec 0 Comments

Introduction

The following is the error you might get when installing Ingress and MySQL servers on a HP computer. This issue happens due to entry in the registry, and it is almost certainly the crud left behind by HP's operating system imaging software.

Solution
To fix this, go into the registry and look for these keys. Please follow the steps below to solve this problem.
· - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
· - HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\

1. Type run in the Windows or Windows icon + r to open Run.

2. Type regedit in the Run application and press ok.

3. A registry editor application will be running and showing.

4. Go to the location HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ and find the value name InstallLocation containing the string "\Hewlett-Packard\\" then just delete this value.

5. Repeat the same steps on location HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\

6. Restart the computer and run the Ingress installer again. You should be able to run the installer for MySQL and Ingress accordingly.

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How to Cancel Payment Voucher for Expired Cheque in i-Account

Thursday, September 30, 2021 TimeTec 3 Comments

Introduction
Most property management regularly issues cheques for payments to their creditors/vendors, and occasionally, some of these cheques may expire without clearing payment in the bank. Generally, a cheque is valid for 6 months from the date of issuance. Such unpresented cheques will also appear as a reconciling item in the monthly bank reconciliation.

If the cheque is expired, Admin needs to record the cancellation of the expired cheque (i.e. cancellation of payment voucher) in i-Account. There are two options to record this; Admin can either use a Journal Voucher or a Bank Deposit document. Below are the steps on how to record the cheque cancellation.

Option 1: Issue Journal Voucher
1. Go to Banking and General Ledger > Transactions > Journal Entry to issue Journal Voucher.

2. Enter the Journal Date for this Journal Voucher.
Notes: Document Date and Event Date can follow the Journal Date

3. Under the “Account Description” select the appropriate General Ledger (GL) accounts from the dropdown listing. Enter the “Debit” and “Credit” and Memo as below example. Click on the “+” icon to add on in the line.

4. Admin can enter the same Memo as above inside this Memo section and click the “Process Journal Entry” icon to process the journal.

5. This message will pop out once you successfully record the journal.

Option 2: Issue Bank Deposit
1. Alternatively, Admin can record the cancelled cheque by issuing a Bank Deposit. Go to Banking and General Ledger > Transactions > Deposit.

2. Next, Admin needs to set the date for this cancellation/Bank Deposit transaction. Select “Supplier” at the From dropdown selection.

3. Select the Supplier name.

4. Next, select the relevant into Bank Account (same as the bank for the payment voucher being cancelled).

5. Select the Deposit Mode for this Bank Deposit.

6. Under this “Account Description” select Account Payable GL account. Enter the amount and Memo for this bank deposit. Click on the “+” icon to add in the line.

7. Lastly, Admin can enter the same Memo inside this Memo section and click on the “Process Deposit” icon to record the bank deposit.

8. This message will pop up once you successfully record the Bank Deposit.

Enter New Payment
After issuing either Journal Entry or Bank Deposit, you already complete the process to record the cancellation of the expired cheque. Bank and Creditor GL Accounts will reflect the correct balance. Next, management can issue a new Payment Voucher, as shown below.

1. In order to record a new Payment Voucher, go to Purchases > Transactions > Payment to Suppliers.

2. Inside the Supplier Payment Entry page, select the supplier name inside Payment to dropdown selection.

3. Next, choose the From Bank Account and Date Paid.

4. Select the Payment Mode for this payment.

5. You can allocate this payment against the Journal or Bank Deposit which you have issued earlier for the cancellation.

6. Lastly, enter a Memo and click on the “Enter Payment” icon to proceed with the Supplier Payment issuance.

7. Once the payment is successfully entered, this pop up message will appear. Admin has the option to print this payment voucher directly.

Sample of Payment Voucher

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