How to Request and Approve Outstation in TimeTec HR App

Wednesday, November 30, 2022 TimeTec 1 Comments



Introduction
Sometimes there are staff who need to go outstation as company representatives and need to make sure their superior is aware of their attendance status at the office on certain dates. Using the Timetec HR app, the outstation application process will be more convenient for both normal users and approvers. Here we will be discussing how to request and approve outstation via the Timetec HR app.

Process
A. Request Outstation
1. Login to the Timetec HR app > Click on the Feature button.

2. You need to click on the My Request icon.

3. On the new pop-up notification, you need to select Outstation.

4. Click on the + symbol to add a new request on Outstation.

5. You need to fill up all the required information in the request module and click Send button once the information is completed.

6. Once the request is successfully submitted, a new pending request will appear under the Outstation request.

B. Approve Outstation
1. Users who are set as an Outstation approver will receive a notification on their mobile for each request done by their staff. 

2. The approver is also able to check any request done by their staff under the notification tab.


3. The approver may click the Approval tab to view all staff requests and the status of each request done by the staff. Click on the pending request (blue tab) which needs the approver's response.

4. The approver can fill up the comment section and respond to the request (Approve or Reject).



5. Once the Approve button is clicked, the request tab will change to green.

6. The user will also receive a notification upon the request being updated to Approved or Rejected.


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

03-8070 9933     |     Email     |     www.timeteccloud.com     |     Interest Form




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Face ID 5 External Bell Schedules

Monday, November 28, 2022 TimeTec 1 Comments



Introduction
For big companies or manufacturing that have large premises and noisy environments, they require a Public Address system that can deliver loud sound to indicate the transition of shift or break time to the employees. Taking this factor into account, FingerTec provides an external schedule bell option to fulfill this need. To enable this function in Face ID 5 you will need an update tool. 

View the wiring setup at the link below:
https://www.fingertectips.com/2022/07/face-id-5-external-alarm-wiring-diagram.html 
For the first time setup, please download the tools for External Schedule Bell Setup, available at this link.

Step to setup External Schedule Bell
1. Select Menu > Select Personalize > Select Bell Schedules

2. Select Options > choose External Bell or Internal and External Bell  > select back for the next settings

 3. Select New Bell Schedule  > Turn ON Bell Status

4. Select Bell Time > Set time accordingly > select Confirm (OK)

5. Select Repeat > Select the days you want the bell want to repeat > select back for the next settings

6. Select Bell Type > choose External Bell or Internal and External Bell   

7. Select Ringtone >  Choose Ringtone type  > select back for the next settings
*Only for Internal Bell, sound of External Bell depends on what type of External Bell is used.

8. Select Internal bell delay(s) > Choose the duration of sound (in second) for Face ID 5 

9. Select External bell delay(s) > Choose the duration of sound (in second) for External Bell or siren

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How to connect TimeTec TC10 or TC20 to AWDMS (ATT) & Ingress Software

Friday, November 25, 2022 TimeTec 2 Comments

 

Introduction 
For the latest version of AWDMS and Ingress Software (version 4.2.3.2), you can use TimeTec device model TC10 or TC20 with Ingress Software and AWDMS to capture the transaction log data as attendance in Ingress and AWDMS.

Process
1) If you use LAN connection, configure the IP Address, Subnet Mask and Gateway on your device
Go to Menu > COMM. > Ethernet. 

2) Configure the Server Address and Server Port on your device. Go to Menu > COMM. > Cloud Server Setting. 
 

Note: Server Address is your computer IP address where the Ingress and AWDMS are installed. You can check it using Command Prompt and type in ‘ipconfig’.

 
Server Port is the default port which is 8088 or you can check it in AWDMS. Go to the Attendance module in AWDMS > Device > Search Device. 
 
3) Before you can activate your device in Ingress, you need to make sure that you are able to search it in AWDMS (Attendance). Go to Attendance module > Device > Search Device > Search.
Note: Once the device is found, DO NOT add it via AWDMS. You only need to add it in Ingress.

4) Add the device in Ingress. Go to Devices > Add Device > Set the Device Name > Select AWDMS ATT as Communication Mode > Key in Serial Number and device IP address > Click Add.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@fingertec.com, we will update it as soon as possible.

03-8070 9933     |     Email     |     www.timeteccloud.com     |     Interest Form



 

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Troubleshooting – How to fix duplicate record inside Attendance Sheet (INGRESS MYSQL DATABASE)

Thursday, November 24, 2022 TimeTec 1 Comments



 
Introduction
When managing an attendance system, sometimes you might bump into several issues or problems like a corrupted database or table, which can cause the admin unable to view or generate the Attendance record correctly.

In this article we will guide you on how to fix the duplicate record when you generate the Attendance Sheet on Ingress MySQL database.

Problem & Issue
1.  When generating the Attendance Sheet, Ingress system shows a duplicate user with same date and clocking time.


Solution
1.  Please go to the User tab and check the list whether you can find a duplicate user with the same User ID or Name. If you find a duplicate user, please remove this user from the system, then download back from the terminal. After that, re-generate the Attendance Sheet and check the result.

2. If the problem persists, please go to the next step by closing the program and open the MySQL manager tools program.

3. If you do not have this MySQL manager tools program, you can download from the link below.
4. Open the SQLyog program and reconnect to the Ingress database. Under Ingress database you need to open Attendance table > right click > select More Table Operation > select Truncate table > Yes.

 
5.  By truncating the Attendance table, you have removed all generated Attendance records from the Ingress system.

6. Close SQLyog manager tools, then run Ingress DB Installer. Run all 3 steps (Test Connection, Update Connection and Upgrade Database)


                                            
7. Close Ingress DB Installer, then run Ingress program. Open Attendance tab > select Attendance Sheet > select Generate > select All User and Date Range > Generate.

 
8. Once completed, check the Attendance records. You can see the duplicate problem has been resolved.
 
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

03-8070 9933     |     Email     |     www.timeteccloud.com     |     Interest Form



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Enable Delivery Module in TimeTec VMS

Monday, November 21, 2022 TimeTec 0 Comments



Introduction
Companies in general, receive multiple deliveries in a day. Companies may require their receptionist to collect personal information from the delivery personnel before admitting them into the premises. For this purpose, TimeTec VMS has introduced a new module called Delivery. This article will demonstrate how to enable the Delivery module to cater for delivery personnel registration.

Process
1. Login as Master Admin to TimeTec VMS web portal. Go to Settings > Visitation Settings


2. Enable the Delivery Settings toggle button.

3. Click on the Edit button to edit or add in courier provider names.


4. Edit or add accordingly, then Save.

5. Scroll down to configure the Location Name. Click on the Edit button to edit or add the location and assign staff.

6. You may click on the Add (+) button to add a new location, rename the location and assign staff accordingly. Each location can be assigned with three staff members. The assigned staff will receive a notification each time the delivery is registered to their location.

7. Once the Delivery module has been enabled, when registering walk-in visitors, there will be a separate tab for visitation (normal visit for meeting, contractor, others) and delivery. Click on the Deliver tab and the +Delivery button to register a delivery visitor.

8. Select Courier name and location. Click on Add delivery location if the delivery to be made at multiple locations within the premise. Then click on Next to proceed with the registration.

9. Insert visitor information and then Next.


10. A success registration message will popup as below when the registration is completed. You may register more visitors, view and print the visitation ticket if required, or close the success message popup screen.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

03-8070 9933     |     Email     |     www.timeteccloud.com     |     Interest Form



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